Veritas™ Usage Insights for NetBackup Getting Started Guide

Last Published:
Product(s): NetBackup (9.1)

Frequently asked questions about licensing

This section includes some of the frequently asked questions about licensing.

The following topic includes frequently asked questions about Usage Insights.

See Frequently asked questions about Usage Insights.

Table: NetBackup Platform Base Complete Edition with Flexible Licensing (8.1.2 or later)

Question

Answer

Which capacity license type usage is converted into NetBackup Platform Base Complete Edition with Flexible Licensing?

The NetBackup Platform Base Complete Edition licensing usage will be converted, if the following conditions are met:

  • You are on 8.1.2 or later.

  • You have purchased a new NetBackup Platform Base Complete Edition with Flexible Licensing after 14th April 2019.

  • You are sending data to Usage Insights at least once every 90 days.

    Veritas recommends that you send data every 30 days to make the best use of Usage Insights capabilities and its predictive models

Is nbdeployutil running and creating Base Complete Edition with Flexible Licensing reports?

nbdeployutil does not run or create Base Complete Edition with Flexible Licensing reports or a json file. NetBackup sends the NetBackup Platform Base Complete Edition usage information to Usage Insights.

How does Usage Insights analyze the NetBackup Platform Base Complete Edition usage information?

Usage Insights connects with the Veritas Entitlement Management System (VEMS) portal for the account details.

Usage Insights retrieves information about the master server version and whether you have purchased NetBackup Platform Base Complete Edition with Flexible Licensing. Based on this information, Usage Insights converts the Complete Edition usage to Base Complete Edition with Flexible Licensing usage.

How does Usage Insights convert usage for NetBackup Platform Base Complete Edition with Flexible Licensing?

For example, you have purchased 500 TB of Complete Edition with Flexible licenses and you are protecting 500 TB data.

In case of Physical data, the ratio of conversion is 1:1.

In case of Virtual data, the ratio of conversion is 1.5:1.

This is how the Flexible licensing benefit works:

  • All physical: 500 TB (data protected)

    Effective usage reported in Usage Insights is 500 TB.

  • For a 50/50 breakup - Physical: 250 TB and Virtual: 250 TB

    In case of Physical data, the effective usage reported in Usage Insights is 250 TB.

    In case of Virtual, the effective usage reported in Usage Insights is 250 TB/1.5 = 166.66 TB.

    You get 250 TB + 375 TB = 625 TB of actual usage.

  • All virtual: 500 TB (data protected)

    Effective usage reported in Usage Insights is 500 TB/1.5 = 333.33 TB.

If I am not using Usage Insights or not sending data to Usage Insights, can I still get the benefit of flex licensing?

No, there is no benefit.

Which workloads can I use for the virtual conversion in flex licensing?

You can use the following workloads:

  • VMware

  • Hyper-V

  • Nutanix-AHV

  • Red Hat Virtualization (RHV)

  • Azure Stack

  • Openstack

  • Cloud

  • Kubernetes

I have purchased entitlement pre-8.1.2. What happens to that older entitled capacity?

The older entitled capacity remains with you and Usage Insights displays that and you can use the entitlement with the usage ratio of 1:1. There is no benefit like in flex licensing.

How can I qualify for the 1.5x multiplier in Flex licensing?

If you want to qualify for the 1.5x virtual multiplier within the Base Complete Edition with Flexible Licensing model, you must transmit data, either automatically (port 443) or manually (file upload) on a monthly basis.

How can I qualify for the enhanced support for virtual usage reporting?

If you have the latest EEB installed for 8.1.2 nbdeployutil or EEB for 8.2 or later versions of nbdeployutil, you can get the enhanced support for virtual usage reporting. With the new EEB, if you install a NetBackup client only inside a VMware virtual machine and protect it using any policy type, the client is considered a virtual workload.

For more information about the EEB and the changes to nbdeployutil, refer to the following technote:

https://www.veritas.com/support/en_US/article.100046832

Table: Frequently asked questions about licensing

Question

Answer

How do I set the schedule for when nbdeployutil runs?

You can adjust the frequency for nbdeployutil in number of days. It runs after midnight based on the FREQUENCY_IN_DAYS setting.

By default, data is sent by nbdeployutil to Usage Insights every 7 days. The frequency also depends on the nbdeployutil configuration.

For capacity licensing, the setting is found in the [NBDEPLOYUTIL_INCREMENTAL] section of the nbdeployutilconfig.txt file.

For traditional licensing (8.2 or later, if you do not have the latest 8.1.2 nbdeployutil EEB installed), the setting is found in the [NBDEPLOYUTIL_INCREMENTAL_TRADITIONAL] section of the nbdeployutilconfig.txt file.

For NEVC licensing (8.2 or later, if you do not have the latest 8.1.2 nbdeployutil EEB installed), the setting is found in the [NBDEPLOYUTIL_INCREMENTAL_NEVC] section of the nbdeployutilconfig.txt file.

The nbdeployutilconfig.txt file is located in:

UNIX and Linux: /usr/openv/var/global/

Windows: install_path\Veritas\NetBackup\var\global\

Can I change the frequency at which nbdeployutil runs?

Yes. You can change the frequency at which nbdeployutil runs, using the following command:

Unix

nbdeployutil.exe --capacity --incremental --report --inc-settings "Install_Dir\netbackup\var\global\nbdeployutilconfig.txt" --hoursago <custom-time-interval>

Windows

nbdeployutil.exe --capacity --incremental --report --inc-settings "/usr/openv/var/global/nbdeployutilconfig.txt" --hoursago <custom-time-interval>

How do I know that nbdeployutil ran correctly and transmitted all data as expected?

The NetBackup user interface notifies you if the data was not transmitted. Additionally, you can log into Usage Insights to review the files that were transmitted.

In Usage Insights, select License utilization files and review the information in the Capacity utilization files table. This table shows details about what files were uploaded and when they were uploaded.

You can also examine the upload-nb-usagereporting.json file. This file shows the last upload success, failure, and other information. That file is located in:

UNIX and Linux: /usr/openv/var/global/telemetry/status/

Windows: install_path\Veritas\NetBackup\var\global\telemetry\status\

Can I change the automated frequency of nbdeployutil reporting?

Yes you can.

Create a report for a time interval that is different than the default interval of 90 days. Run the following command:

On Windows:

nbdeployutil.exe --capacity --incremental --report --inc-settings "install_dir\netbackup\var\global\nbdeployutilconfig.txt" --hoursago <custom-time-interval>

On UNIX:

nbdeployutil.exe --capacity --incremental --report --inc-settings "/usr/openv/var/global/nbdeployutilconfig.txt" --hoursago <custom-time-interval>

The number of hours specified in --hoursago must be fewer than the purge-interval that is specified in the nbdeployutilconfig.txt file.

Note:

nbdeployutil uses existing gathered data to generate the custom interval report. You are not required to use the --gather option.

How do I verify if Usage Insights is showing accurate usage information?

You can refer to the topics on the nbdeployutil utility in the NetBackup Administration Guide for any additional questions that you have. We intend to bring more granularity into Usage Insights that improve your product experience.

Data from automated or scheduled runs of the nbdeployutil utility is transmitted to Usage Insights. During these runs, nbdeployutil also generates an excel report on the master server. You can compare the usage in Usage Insights with the usage in the excel report.

Ensure that you are using the excel reports from ALL the master servers specified under the account specified in Usage Insights.

The latest excel report is generated by nbdeployutil is available at the following path on the master server:

  • Capacity licensing

    Unix: /usr/openv/var/global/incremental

    Windows: Install_Dir\Veritas\NetBackup\var\global\incremental

  • Traditional licensing (8.2 or later, if you do not have the latest 8.1.2 nbdeployutil EEB installed)

    Unix: /usr/openv/var/global/traditional

    Windows: Install_Dir\Veritas\NetBackup\var\global\traditional

  • NEVC (8.2 or later, if you do not have the latest 8.1.2 nbdeployutil EEB installed)

    Unix: /usr/openv/var/global/NEVC

    Windows: Install_Dir\Veritas\NetBackup\var\global\NEVC

Older excel reports are available at the following path:

  • Capacity licensing

    Unix: /usr/openv/var/global/incremental/archive

    Windows: Install_Dir\Veritas\NetBackup\var\global\incremental\archive

  • Traditional licensing (8.2 or later, if you do not have the latest 8.1.2 nbdeployutil EEB installed)

    Unix: /usr/openv/var/global/traditional/archive

    Windows: Install_Dir\Veritas\NetBackup\var\global\traditional\archive

  • NEVC (8.2 or later, if you do not have the latest 8.1.2 nbdeployutil EEB installed)

    Unix: /usr/openv/var/global/NEVC/archive

    Windows: Install_Dir\Veritas\NetBackup\var\global\NEVC\archive

What if there are usage inaccuracies. What can I do?

You can contact Veritas Technical support and provide the directories within the incremental folders, which contain logs, based on your license type.

The directories are located at the following path:

  • Capacity licensing

    Unix: /usr/openv/var/global/incremental

    Windows: Install_Dir\Veritas\NetBackup\var\global\incremental

  • Traditional licensing (8.2 or later, if you do not have the latest 8.1.2 nbdeployutil EEB installed)

    Unix: /usr/openv/var/global/traditional

    Windows: Install_Dir\Veritas\NetBackup\var\global\traditional

  • NEVC (8.2 or later, if you do not have the latest 8.1.2 nbdeployutil EEB installed)

    Unix: /usr/openv/var/global/NEVC

    Windows: Install_Dir\Veritas\NetBackup\var\global\NEVC

Why am I not receiving NEVC - socket related information on Usage Insights?

If you are not receiving socket related information, ensure that the backup host is using 8.2 or later version of NetBackup.

Why is there a change in the trend of capacity licensing usage reporting for 8.2 or later?

In nbdeployutil, if you set the flag using bpsetconfig for NetBackup Enterprise Virtual Client (NEVC) licensing type, in Usage Insights you will see a change in the trend of capacity licensing.

As the NEVC license is selected, usage information for the virtualized environment is excluded from FETB/capacity licensing and is measured based on socket information as applicable under NEVC licensing.