Veritas™ Smart Meter Getting Started Guide

Last Published:
Product(s): NetBackup (8.2, 8.1.2)

Frequently asked questions

Table: Frequently asked questions includes some of the frequently asked questions about Veritas Smart Meter.

Table: Frequently asked questions

Question

Answer

Smart Meter overview

What browsers does Smart Meter support?

Smart Meter is compatible with Google Chrome, Mozilla Firefox, and Microsoft Edge. Veritas does not recommend using Microsoft Internet Explorer, as it does not render all information correctly.

Why do I sometimes not see the Customer Registration Keys screen when I click it on the left?

An intermittent issue exists with the URLs for Smart Meter screens. If you click another one of the options on the left and then click Customer Registration Keys again, the URL resets to https://taas.veritas.com/#/enableTelemetry.

What licensing types are supported by Smart Meter?

The following license types are supported by Smart Meter:

  • NetBackup Platform Base Complete Edition

  • NetBackup Platform Base Limited Edition

  • Netbackup Platform Base Big Data Workload Edition

  • NetBackup Platform Base NDMP Edition

  • NetBackup Enterprise Virtual Client Edition (8.2 or later)

  • NetBackup Traditional Licensing Model Edition (8.2 or later)

If you have NetBackup 8.1.2, your capacity license usage is displayed under the NetBackup Platform Base Complete Edition license type.

If I do not use capacity licensing, do I still need a customer registration key during NetBackup installation or upgrade?

Yes! To complete the NetBackup installation or upgrade, you must download a registration key with your current license.

By adding a registration key, you can manage and track licensing in Smart Meter.

How does Smart Meter handle misspelled customer names?

This situation would occur in less than 1% of the cases. In such cases, call customer support to correct the customer names in the ERP system.

Does Smart Meter work with 360 data management bundles?

The usage and entitlement is displayed only for the NetBackup software component.

Can you tell me about how Smart Meter handles the telemetry information?

Smart Meter does not collect user or business data. Additionally, Smart Meter does not collect any data that describes files, databases, and other proprietary information. After the data is collected on your local computers, any unique customer information is obscured using a hash algorithm (MD5 and SHA256). Smart Meter obfuscates any fields for which you are prompted to enter user information. Policy names and server names are examples of obfuscated data. Veritas uses a cryptographic hash algorithm to mask customer-specific data.

After the data is collected and any unique customer information is obscured, the data is transmitted securely to Veritas using industry standard encryption methods. In addition, all Smart Meter traffic from your network is outbound only. Smart Meter uses the HTTPS protocol (SSL/TLS encrypted) to secure the data in transit. You must configure your firewall to allow HTTPS traffic out of your network to take advantage of Smart Meter.

How does my telemetry data travel to the Smart Meter portal?

The nbtelemetry process securely sends the data to https://telemetry.veritas.com that is part of the Veritas SORT infrastructure. The data is then transmitted securely to the Smart Meter for processing and display on the portal.

How can I confirm that the data that is shared with Veritas Smart Meter is secure and masked?

In the Capacity, Traditional, and NEVC usage reports (created by nbdeployutil) the data is not masked because you might want to work with the reports. The usage reports are NOT shared with Veritas Smart Meter.

The JSON file that is shared with Veritas Smart Meter is located on your master server at the following location:

UNIX and Linux: /usr/openv/var/global/incremental/

Windows: install_path\Veritas\NetBackup\var\global\incremental

File name:

hostuuid_startinterval_netbackup_capacity-utilization.json

The JSON file is different than the standard nbdeployutil reports (.out and .xls files).

For example, you can see in this sample that the Master Name, Client Name and Policy Name have all been masked.

If you use Smart Meter, then you can review the JSON files to confirm.

Note:

You can use Firefox or any other JSON viewer tool to review the JSON file.

How does Veritas manage data privacy?

For more information about how Veritas manages customer privacy and our commitment to GDPR refer to the following site:

https://www.veritas.com/about/privacy/

Does Smart Meter replace nbdeployutil for license audits?

Smart Meter is the official tool for license usage measurement. The nbdeployutil command is, however, what provides information to Smart Meter. As such, nbdeployutil is still used. Additionally, nbdeployutil remains the source of record for all other NetBackup software licensing models.

Can I use Smart metering if I'm not connected to the Internet?

Yes, but you need to manually upload the capacity usage information from a computer with Internet connectivity.

Can I use Smart Meter for log forwarding?

This capability is not currently available.

I would like to try out the Smart Meter. How can I get the customer registration key?

If you have an ERP account with Veritas, you can access the Smart Meter and download the key from registration keys.

Currently, I am not a Veritas customer but would like to try out NetBackup 8.1.2 or later and Smart Meter.

Contact Support for the customer registration key that is required for NetBackup 8.1.2 or later installation. You will also need an ERP account with Veritas to access the Smart Meter.

Does the NetBackup Support Utility (NBSU) collect any information about nbdeployutil, Smart Meter, etc. Such as confirming the presence of a (valid) registration key, type of key (temporary, aggregate, normal), nbdeployutil configuration file settings, and any other relevant touch points that would provide evidence to assist in troubleshooting?

No information is collected about the nbdeployutil utility or its configuration in NBSU.

Who should I contact to know more about telemetry collections or pings?

Contact Support directly if you are impacted by telemetry collection or pings. Sales Engineers and/or Sales Representatives can contact Support on your behalf as well.

I would like to be able to export the content in Smart Meter for my management & Audit teams. Can I do that?

You can export, print, and email the content from Smart Meter.

What are the convergence plans for OpsCenter, Smart Meter, etc?

Veritas is working to determine the best solution for you to visualize all of your data needs.

Accounts, entitlement, and licensing

As a user with traditional licensing, do I still required the registration key?

Yes, the registration key is required for upgrade and install.

How does the Smart Meter workflow affect the proof of concepts when we use Type 2 trialware and get entitlements from VEMS?

The Smart Meter workflow does not affect the proof of concepts. Data that is consumed under a proof of concept is measured against that entitlement, thus showing no overage in that particular environment. Proof of concept master server installs must contact support to get a temporary customer registration key.

How does Veritas ensure that my current customer information is correct in Smart Meter?

The customer is responsible to confirm that all information is accurate. If the information is entered inaccurately, Smart Meter reports the information inaccurately.

How do I verify if Smart Meter is showing accurate usage information?

You can refer to the topics on the nbdeployutil utility in the NetBackup Administration Guide for any additional questions that you have. We intend to bring more granularity into Smart Meter that improve your product experience.

Data from automated or scheduled runs of the nbdeployutil utility is transmitted to Smart Meter. During these runs, nbdeployutil also generates an excel report on the master server. You can compare the usage in Smart Meter with the usage in the excel report.

Ensure that you are using the excel reports from ALL the master servers specified under the account specified in Smart Meter.

The latest excel report is generated by nbdeployutil is available at the following path on the master server:

  • Capacity licensing

    Unix: /usr/openv/var/global/incremental

    Windows: Install_Dir\Veritas\NetBackup\var\global\incremental

  • Traditional licensing (8.2 or later)

    Unix: /usr/openv/var/global/traditional

    Windows: Install_Dir\Veritas\NetBackup\var\global\traditional

  • NEVC (8.2 or later)

    Unix: /usr/openv/var/global/NEVC

    Windows: Install_Dir\Veritas\NetBackup\var\global\NEVC

Older excel reports are available at the following path:

  • Capacity licensing

    Unix: /usr/openv/var/global/incremental/archive

    Windows: Install_Dir\Veritas\NetBackup\var\global\incremental\archive

  • Traditional licensing (8.2 or later)

    Unix: /usr/openv/var/global/traditional/archive

    Windows: Install_Dir\Veritas\NetBackup\var\global\traditional\archive

  • NEVC (8.2 or later)

    Unix: /usr/openv/var/global/NEVC/archive

    Windows: Install_Dir\Veritas\NetBackup\var\global\NEVC\archive

What if there are usage inaccuracies. What can I do?

You can contact Veritas Technical support and provide the directories within the incremental folders, which contain logs, based on your license type.

The directories are located at the following path:

  • Capacity licensing

    Unix: /usr/openv/var/global/incremental

    Windows: Install_Dir\Veritas\NetBackup\var\global\incremental

  • Traditional licensing (8.2 or later)

    Unix: /usr/openv/var/global/traditional

    Windows: Install_Dir\Veritas\NetBackup\var\global\traditional

  • NEVC (8.2 or later)

    Unix: /usr/openv/var/global/NEVC

    Windows: Install_Dir\Veritas\NetBackup\var\global\NEVC

What happens when customers split and or merge their businesses?

The customer account team handles the account split and merger processes in ERP and VEMS. Smart Meter pulls the usage information when other systems are updated and the following steps are taken:

  • Master servers are running version 8.1.2 or later

  • The updated registration keys are added to the master servers

  • Data transmission is set up (manually or automatically)

Can service providers use Smart Meter for charge back?

Yes. Since both the partner and customer have access to this portal, they can look at the same data together and work through the capacity overages.

If I buy a new entitlement to expand my capacity, will I get a new customer registration key?

  • If the new entitlement is tied to the same account, the capacity will refresh and show the new total entitlement the next time you log in to the Smart Meter portal.

  • If the new entitlement is not tied to the same account:

    • Contact Customer Support.

    • Download the new registration key(s) and follow the instructions on the Smart Meter to add the key(s) on the appropriate master server.

If my entitlements seem incorrect, how do I fix that?

Contact Support or your Sales team.

How do I reduce the number of account IDs that I have within the Veritas Entitlement Management System (VEMS)?

Contact your Sales team or Support to reduce or consolidate the number of account IDs you have in VEMS.

Alternatively, when you place a new order ensure that the account name is congruent with the one that you already have.

For example, if you already have an account as ABCD Incorporated avoid submitting the name as ABC Inc.

As a user how can I work with my business partner to grant them view access to the Smart Meter data?

Use the following steps to grant view access to the Smart Meter data:

  • Request your partner to:

    Create a Veritas account from the Support page (https://www.veritas.com/support/) and share the credentials (user ID and password).

  • Work with your partner to:

    Identify the VEMS account you want the partner to view using the Smart Meter.

  • Once you have identified the VEMS account:

    • Log in to VEMS.

      Note:

      You need to have the administrator rights to grant view access to the partner.

    • Click Entitlements on the main menu to view all entitlements and review the Accounts column to identify the accounts that you want the partner to view.

    • From the main menu, click the gear icon and from the Manage Users page, click Add User.

    • Add the partner's information and set the partner's access rights for every VEMS account. The following rights or privileges are possible: Administrator, Generate License Keys, Download Software or View.

      Note:

      Ensure that you give appropriate access rights to the partners. The View option will enable the partners to view your data in Smart Meter.

For more information, refer to the VEMS user guide: https://www.veritas.com/support/en_US/article.100040083

How do I get a registration key for a trial or a Proof Of Concept (POC)?

If you cannot locate your registration keys or require a new registration key for the trial or POC, please contact your Sales team.

Setup for Smart Meter

What assistance can Veritas customer support provide during a domain upgrade when I need a registration key but I do not know the Veritas account?

Customer support is available to help acclimatize as many customers to Smart Meter as possible. They can provide you all the relevant information and provide keys to get your NetBackup environment running. You must, however, connect your actual keys to the master servers to get accurate information.

If I am a new backup administrator, do I need to download all customer registration keys again?

No. Once you are given visibility to the accounts in VEMS by your administrator, you can sign in to Smart Meter. The view should automatically populate with the same usage and entitlement information that had populated for the previous administrator.

How is the Smart Meter process affected if a person with Veritas Account Manager credentials leaves their organization?

The customer's organization should provide new customer contact information to the VAM and the VEMS systems for updated credentials and access.

If there is a network outage in my NetBackup setup, how is the data gap on the portal managed by NetBackup and Smart Meter?

There will be an attempt to upload the usage data automatically, but if attempt fails, the data will not be uploaded. In such a case, you can manually upload the usage data.

Does the nbdeployutil configuration file get backed up with the catalog?

Yes. The nbdeployutil configuration file (nbdeployutilconfig.txt ) gets backed up with catalog backup.

How are the registration keys affected during disaster recovery scenarios? Is the customer ID file included in the catalog backup or DR package?

The key file is not included in the DR package. It must be re-applied at install time, just like the base license key.

Usage reporting

How does Smart Meter resolve the duplicate or the inaccurate data that we had to manually resolve after we generated a report using the nbdeployutil tool?

The overlap reduction and accuracy improvements that are in NetBackup 8.1.2 or later resolve the duplicate data issues.

Overlap and accuracy have improved across all of the major traditional workloads (Oracle, File System, SQL, Exchange, VMware, and NDMP), as well as the emerging workloads (Parallel Streaming Framework).

Along with using Smart Meter, can I still run the nbdeployutil tool manually or schedule the tool to gather and report usage data?

Yes.

I don't see any usage date on Smart Meter after I configure the automated data collection or manually uploading the utilization file. What should I do?

Ensure that you have set up scheduled runs of nbdeployutil, the tool that generates the usage data used by Smart Meter.

How do I set the schedule for when nbdeployutil runs?

You can adjust the frequency for nbdeployutil in number of days. It runs after midnight based on the FREQUENCY_IN_DAYS setting.

For capacity licensing, the setting is found in the [NBDEPLOYUTIL_INCREMENTAL] section of the nbdeployutilconfig.txt file.

For traditional licensing (8.2 or later), the setting is found in the [NBDEPLOYUTIL_INCREMENTAL_TRADITIONAL] section of the nbdeployutilconfig.txt file.

For NEVC licensing (8.2 or later), the setting is found in the [NBDEPLOYUTIL_INCREMENTAL_NEVC] section of the nbdeployutilconfig.txt file.

The nbdeployutilconfig.txt file is located in:

UNIX and Linux: /usr/openv/var/global/

Windows: install_path\Veritas\NetBackup\var\global\

How do I set the schedule for when the data transmits?

You can only control the upload of data based on the FREQUENCY_IN_DAYS value. The telemetry schedule launches every 15 minutes and transmits whenever the UsageData_Sanitized.out file is present.

Can I change the frequency at which nbdeployutil runs?

Yes. You can change the frequency at which nbdeployutil runs, using the following command:

Unix

nbdeployutil.exe --capacity --incremental --report --inc-settings "Install_Dir\netbackup\var\global\nbdeployutilconfig.txt" --hoursago <custom-time-interval>

Windows

nbdeployutil.exe --capacity --incremental --report --inc-settings "/usr/openv/var/global/nbdeployutilconfig.txt" --hoursago <custom-time-interval>

How do I know that Smart Meter ran correctly and transmitted all data as expected?

The NetBackup user interface notifies you if the data was not transmitted. Additionally, you can log into Smart Meter to review the files that were transmitted.

In Smart Meter, select License utilization files and review the information in the Capacity utilization files table. This table shows details about what files were uploaded and when they were uploaded.

You can also examine the upload-nb-usagereporting.json file. This file shows the last upload success, failure, and other information. That file is located in:

UNIX and Linux: /usr/openv/var/global/telemetry/status/

Windows: install_path\Veritas\NetBackup\var\global\telemetry\status\

If a master server is decommissioned does it automatically stop showing up in Smart Meter?

Yes. The server shops showing up in Smart Meter after a day.

What happens when a master server that I had set up for usage reporting in the portal is decommissioned?

The historical usage reporting data will be available with the Smart Meter portal but after the decommissioning, the portal will not receive any new data.

Will there be a special IP address to route the nbdeployutil reports coming over for Smart Meter?

NetBackup Telemetry and Smart Meter data both use https://telemetry.veritas.com, so you must open a port to that URL. By default, HTTPS traffic uses port 443.

How do I know if everything was set up correctly for Smart Meter?

When data begins to populate into Smart Meter. By default NetBackup uses port 443.

Why is the usage data not reported or updated on the NetBackup web user interface or Smart Meter?

For one of the likely reasons, refer to the following article:

https://www.veritas.com/support/en_US/article.100044028.html

The nbdeployutil command can be configured with a PURGE_INTERVAL value for saving information. Will the Smart Meter portal report intervals longer than the 90 days? If you set the PURGE_INTERVAL for nbdeployutil to 365 days, will the Smart Meter Portal show 365 days' worth of data?

There is NO relation between purge interval in nbdeployutil and Smart Meter. Purge interval in nbdeployutil is related only to the report files (.xls) that are generated locally on the master server.

Can I change the automated frequency of nbdeployutil reporting?

Yes you can.

Create a report for a time interval that is different than the default interval of 90 days. Run the following command:

On Windows:

nbdeployutil.exe --capacity --incremental --report --inc-settings "install_dir\netbackup\var\global\nbdeployutilconfig.txt" --hoursago <custom-time-interval>

On UNIX:

nbdeployutil.exe --capacity --incremental --report --inc-settings "/usr/openv/var/global/nbdeployutilconfig.txt" --hoursago <custom-time-interval>

The number of hours specified in --hoursago must be fewer than the purge-interval that is specified in the nbdeployutilconfig.txt file.

Note:

nbdeployutil uses existing gathered data to generate the custom interval report. You are not required to use the --gather option.

Why am I not receiving NEVC - socket related information on Smart Meter?

If you are not receiving socket related information, ensure that the backup host is using 8.2 or later version of NetBackup.

Why is there a change in the trend of capacity licensing usage reporting for 8.2 or later?

In nbdeployutil, if you set the flag in bpsetconfig for NetBackup Enterprise Virtual Client (NEVC) licensing type, in Smart Meter you will see a change in the trend of capacity licensing.

As the NEVC license is selected, usage information for the virtualized environment is excluded from FETB/capacity licensing and is measured based on socket information as applicable under NEVC licensing.