Enterprise Vault.cloud™ Lync Connector Administration Guide

  • Modified Date: 2017-07-24
  • Platform: Windows Server
  1. About Lync Connector
    1.  
      Introduction to Enterprise Vault.cloud Lync Connector
    2.  
      Lync Connector architecture
    3.  
      The components of Lync Connector
    4.  
      About Lync Connector synchronizations
    5.  
      Conference transcript availability options
    6.  
      About SIP address substitution
    7.  
      About the format of the archived transcripts
    8.  
      About the archiving of historical data
    9.  
      Lync Connector evaluation mode
    10.  
      About the Lync Connector Console
  2. Requirements for Lync Connector
    1.  
      About the requirements for Lync Connector
    2.  
      Supported Lync environments
    3.  
      Lync Connector server requirements
    4.  
      SMTP routing options
    5. Lync Connector working folder requirements
      1.  
        Calculating the working folder space requirements
    6.  
      Lync Connector Windows account requirements
  3. Steps for setting up archiving with Lync Connector
    1.  
      Steps to set up archiving with Lync Connector
  4. Installing Lync Connector
    1.  
      Installing Lync Connector
    2.  
      Lync Connector Service Configuration
    3.  
      Upgrading Lync Connector
    4.  
      Uninstalling Lync Connector
  5. Configuring Lync Connector
    1.  
      Configuring Lync Connector
    2.  
      Configuration wizard page 1: Enterprise Vault.cloud credentials
    3.  
      Configuration wizard page 2: Lync archiving database
    4.  
      Configuration wizard page 3: Working folder
    5.  
      Configuration wizard page 4: File management
    6.  
      Configuration wizard page 5: Active Directory
    7.  
      Configuration wizard page 6: SMTP
    8.  
      Configuration wizard page 7: Sender email address
    9.  
      Configuration wizard page 8: Conference transcript availability
    10.  
      Configuration wizard: Configuration complete page
    11.  
      Viewing or changing the credentials of the Lync Connector service account
  6. Managing archiving with Lync Connector
    1.  
      Using the Lync Connector Console
    2.  
      The Monitor tab
    3.  
      Pausing and resuming Lync Connector
    4.  
      Performing a synchronization on demand
    5.  
      The Reports tab
    6.  
      Manually submitting a transcript for reprocessing
    7.  
      The Configuration tab
  7. Managing SIP address substitution
    1.  
      About SIP address substitution failures
    2.  
      Identifying when SIP address substitution has failed
    3.  
      Resolving issues caused by SIP substitution failures
  8. Lync Connector workflow
    1.  
      Lync Connector synchronization workflow
    2.  
      Transcript processing workflow
    3.  
      About the Lync Connector working folder subfolders
    4.  
      About excluded transcripts
    5.  
      About failed transcripts
  9. Lync Connector reports and logged events
    1.  
      About Lync Connector reporting and logged events
    2.  
      About the Lync Connector report files
    3.  
      About the logged events
  10. Lync Connector advanced settings
    1.  
      Viewing and modifying the Lync Connector advanced settings
    2.  
      Advanced settings: General tab
    3.  
      Advanced settings: SMTP tab
    4.  
      Advanced settings: Address mapping tab
    5.  
      Advanced settings: User filtering tab
    6.  
      Advanced settings: Monitoring tab
  11. Troubleshooting Lync Connector issues
    1.  
      About troubleshooting Lync Connector issues
    2.  
      Use of Lync 2013 clients with a Lync 2010 server
    3.  
      Lync archiving database export failure errors
    4.  
      Synchronization failures
    5.  
      Transcript processing failures
    6.  
      SMTP server issues
    7.  
      Failure reason: "Message size exceeds fixed maximum message size"
    8.  
      About the Lync Connector trace logs
    9.  
      Accessing the trace logs

Introduction to Enterprise Vault.cloud Lync Connector

Veritas Enterprise Vault.cloud™ Lync Connector is an application that archives the transcripts of on-premises Microsoft Lync Server and Skype for Business Server instant messages and conferences to Enterprise Vault.cloud.

Lync Connector requires a Lync Server or Skype for Business Server configuration that archives the conversation transcripts to a Lync Server - or Skype for Business Server - archiving database. For simplicity this database is referred to throughout this guide as the Lync archiving database.

Lync Connector performs scheduled synchronizations between the Lync archiving database and Enterprise Vault.cloud, typically every hour. In each synchronization Lync Connector extracts the conversation transcripts from the database in email format, and after validation and processing it forwards the transcripts to Enterprise Vault.cloud using SMTP.

Lync Connector includes a console interface through which you can configure, manage, and monitor the Lync Connector synchronizations.

Note:

Lync Connector does not provision Enterprise Vault.cloud archive accounts. Lync content is archived to users' archives only if the archive accounts already exist in Enterprise Vault.cloud. You must use another solution such as CloudLink to provision archive accounts.

Lync Connector release history

Table: Lync Connector release history

Lync Connector version

Release Date

Changes

Lync Connector 1.2

October 2016

Fixes an issue in version 1.1 which could prevent Lync Connector from working with Lync Server 2010.

Lync Connector 1.1

June 2016

Lync Connector was rebranded for Veritas. No functional changes.

Note:

Do not use Lync Connector 1.1 with Lync Server 2010.

Lync Connector 1.0

May 2015

First release of Lync Connector.

Supported content for archiving

Lync Connector supports the archiving of the following Lync content:

  • Instant messages

  • Conferences, including attachments such as handouts, whiteboards, and polls

Lync Connector does not currently support the archiving of the following Lync content:

  • Peer-to-peer file transfers

  • Audio and video

  • Persistent chat

Supported versions of Lync Server and Skype for Business Server

Lync Connector supports archiving from Microsoft Lync Server 2010 and 2013, and Skype for Business Server 2015.

For the latest information on the versions that Lync Connector works with, see the Enterprise Vault.cloud Compatibility List at the following location:

http://www.veritas.com/docs/000016792

The requirements section of this guide provides more information on the requirements for the archiving environment.

See Supported Lync environments.

About this guide

This guide provides an overview of Lync Connector and its requirements, and includes full instructions on how to install, configure, and use Lync Connector to archive Lync Server instant message transcripts to Enterprise Vault.cloud.

Note:

This guide applies to both the Symantec-branded version 1.0, and the Veritas-branded versions 1.1 and 1.2 of Lync Connector.

This guide is also available in PDF format from the following location on our Support website:

http://www.veritas.com/docs/000025139

Table of Contents

  1. About Lync Connector
    1.  
      Introduction to Enterprise Vault.cloud Lync Connector
    2.  
      Lync Connector architecture
    3.  
      The components of Lync Connector
    4.  
      About Lync Connector synchronizations
    5.  
      Conference transcript availability options
    6.  
      About SIP address substitution
    7.  
      About the format of the archived transcripts
    8.  
      About the archiving of historical data
    9.  
      Lync Connector evaluation mode
    10.  
      About the Lync Connector Console
  2. Requirements for Lync Connector
    1.  
      About the requirements for Lync Connector
    2.  
      Supported Lync environments
    3.  
      Lync Connector server requirements
    4.  
      SMTP routing options
    5. Lync Connector working folder requirements
      1.  
        Calculating the working folder space requirements
    6.  
      Lync Connector Windows account requirements
  3. Steps for setting up archiving with Lync Connector
    1.  
      Steps to set up archiving with Lync Connector
  4. Installing Lync Connector
    1.  
      Installing Lync Connector
    2.  
      Lync Connector Service Configuration
    3.  
      Upgrading Lync Connector
    4.  
      Uninstalling Lync Connector
  5. Configuring Lync Connector
    1.  
      Configuring Lync Connector
    2.  
      Configuration wizard page 1: Enterprise Vault.cloud credentials
    3.  
      Configuration wizard page 2: Lync archiving database
    4.  
      Configuration wizard page 3: Working folder
    5.  
      Configuration wizard page 4: File management
    6.  
      Configuration wizard page 5: Active Directory
    7.  
      Configuration wizard page 6: SMTP
    8.  
      Configuration wizard page 7: Sender email address
    9.  
      Configuration wizard page 8: Conference transcript availability
    10.  
      Configuration wizard: Configuration complete page
    11.  
      Viewing or changing the credentials of the Lync Connector service account
  6. Managing archiving with Lync Connector
    1.  
      Using the Lync Connector Console
    2.  
      The Monitor tab
    3.  
      Pausing and resuming Lync Connector
    4.  
      Performing a synchronization on demand
    5.  
      The Reports tab
    6.  
      Manually submitting a transcript for reprocessing
    7.  
      The Configuration tab
  7. Managing SIP address substitution
    1.  
      About SIP address substitution failures
    2.  
      Identifying when SIP address substitution has failed
    3.  
      Resolving issues caused by SIP substitution failures
  8. Lync Connector workflow
    1.  
      Lync Connector synchronization workflow
    2.  
      Transcript processing workflow
    3.  
      About the Lync Connector working folder subfolders
    4.  
      About excluded transcripts
    5.  
      About failed transcripts
  9. Lync Connector reports and logged events
    1.  
      About Lync Connector reporting and logged events
    2.  
      About the Lync Connector report files
    3.  
      About the logged events
  10. Lync Connector advanced settings
    1.  
      Viewing and modifying the Lync Connector advanced settings
    2.  
      Advanced settings: General tab
    3.  
      Advanced settings: SMTP tab
    4.  
      Advanced settings: Address mapping tab
    5.  
      Advanced settings: User filtering tab
    6.  
      Advanced settings: Monitoring tab
  11. Troubleshooting Lync Connector issues
    1.  
      About troubleshooting Lync Connector issues
    2.  
      Use of Lync 2013 clients with a Lync 2010 server
    3.  
      Lync archiving database export failure errors
    4.  
      Synchronization failures
    5.  
      Transcript processing failures
    6.  
      SMTP server issues
    7.  
      Failure reason: "Message size exceeds fixed maximum message size"
    8.  
      About the Lync Connector trace logs
    9.  
      Accessing the trace logs

Introduction to Enterprise Vault.cloud Lync Connector

Veritas Enterprise Vault.cloud™ Lync Connector is an application that archives the transcripts of on-premises Microsoft Lync Server and Skype for Business Server instant messages and conferences to Enterprise Vault.cloud.

Lync Connector requires a Lync Server or Skype for Business Server configuration that archives the conversation transcripts to a Lync Server - or Skype for Business Server - archiving database. For simplicity this database is referred to throughout this guide as the Lync archiving database.

Lync Connector performs scheduled synchronizations between the Lync archiving database and Enterprise Vault.cloud, typically every hour. In each synchronization Lync Connector extracts the conversation transcripts from the database in email format, and after validation and processing it forwards the transcripts to Enterprise Vault.cloud using SMTP.

Lync Connector includes a console interface through which you can configure, manage, and monitor the Lync Connector synchronizations.

Note:

Lync Connector does not provision Enterprise Vault.cloud archive accounts. Lync content is archived to users' archives only if the archive accounts already exist in Enterprise Vault.cloud. You must use another solution such as CloudLink to provision archive accounts.

Lync Connector release history

Table: Lync Connector release history

Lync Connector version

Release Date

Changes

Lync Connector 1.2

October 2016

Fixes an issue in version 1.1 which could prevent Lync Connector from working with Lync Server 2010.

Lync Connector 1.1

June 2016

Lync Connector was rebranded for Veritas. No functional changes.

Note:

Do not use Lync Connector 1.1 with Lync Server 2010.

Lync Connector 1.0

May 2015

First release of Lync Connector.

Supported content for archiving

Lync Connector supports the archiving of the following Lync content:

  • Instant messages

  • Conferences, including attachments such as handouts, whiteboards, and polls

Lync Connector does not currently support the archiving of the following Lync content:

  • Peer-to-peer file transfers

  • Audio and video

  • Persistent chat

Supported versions of Lync Server and Skype for Business Server

Lync Connector supports archiving from Microsoft Lync Server 2010 and 2013, and Skype for Business Server 2015.

For the latest information on the versions that Lync Connector works with, see the Enterprise Vault.cloud Compatibility List at the following location:

http://www.veritas.com/docs/000016792

The requirements section of this guide provides more information on the requirements for the archiving environment.

See Supported Lync environments.

About this guide

This guide provides an overview of Lync Connector and its requirements, and includes full instructions on how to install, configure, and use Lync Connector to archive Lync Server instant message transcripts to Enterprise Vault.cloud.

Note:

This guide applies to both the Symantec-branded version 1.0, and the Veritas-branded versions 1.1 and 1.2 of Lync Connector.

This guide is also available in PDF format from the following location on our Support website:

http://www.veritas.com/docs/000025139

Get Support