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Important Update – Cohesity Support Has Moved!

Effective November 10, 2025, at 12:00 a.m. PT, all support requests for Cohesity products—including NetBackup, Appliances, NetInsights Console, IT Analytics, and Alta SaaS Protection - are now managed through the unified Cohesity Support Portal.

If you previously had an account on the Veritas Support Portal, please check your email for login instructions, or simply reset your password from the sign-in page to access the new portal.
For Backup Exec, Enterprise Vault, InfoScale, Alta Archiving, and other Arctera products, you’re in the right place - case management remains available here.

VERITAS / ARCTERA SECURITY ALERTS

Security Alerts

View the latest security alerts, hotfixes and advisories covering Veritas / Arctera products.

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Veritas Appliances

RHEL 7.9/8.6 Support has ended

Veritas Appliances are protected with a hardened version of the Red Hat Enterprise Linux (RHEL) operating system. RHEL 7.9/8.6 support has ended. RHEL 8.8 support ends on May 31, 2025. Customers should upgrade to the most recent Appliance version, that uses a supported version of RHEL, to continue receiving operating system vulnerability fixes.

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Support for NetBackup 5240 Appliance will end soon on October 31st, 2025.

Support for NetBackup 5240 Appliance will end soon on October 31st, 2025.

Please contact your Cohesity Sales representative for information on Appliance refresh options.

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Get the support you need

Get the support you need with us by chatting with us, opening a support case, or managing your existing support cases.

Make the most of your investment in Veritas™ / Arctera products

Security Alerts

View the latest security alerts, hotfixes and advisories covering Veritas / Arctera products

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Technical Alerts

Stay up-to-date with technical support alerts and articles covering all Veritas / Arctera products and offerings

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Product Life Cycles

Access the Veritas / Arctera product lifecycle policy and view EOL dates by version

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Support Fundamentals

Explore Veritas / Arctera Support resources including self-help, licensing, documentation and more

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Business Critical Services

Business Critical Services is available to simplify, maximize and protect your IT environment with a single point of contact, proactive services, and access to Veritas / Arctera Education.

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Managed Services

Full remote management for NetBackup and Enterprise Vault. 24x7 monitoring and remediation from product experts, relieving your IT of day-to-day management.

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Education Services

Gain unrivaled technical training and certification to help your business maximize the value and functionality of your Veritas / Arctera information management solutions.

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Consulting Services

Veritas / Arctera Consultants apply expertise and knowledge to help you assess and manage systems and protocols that maximize information availability, and promote information insight.

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Vulnerability

Inform Veritas / Arctera about new security threat or new product vulnerability not seen in the Security Alerts page

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Veritas / Arctera Quick Assist

Download VQA in Windows or Linux. VQA is a diagnostic tool used when troubleshooting in your environment

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Support News

Access latest Veritas / Arctera technical support news and announcements

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Partner Portal

Find the latest in communications, sales & marketing tools, events & enablement for Veritas / Arctera partners

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