ARCTERA : New Support Experience Coming Soon!

On April 12 (Phase 1), we are introducing an enhanced support experience to help you resolve issues faster. You’ll have access to new support sites where you can manage existing cases and log new support cases. At this time, phone support will be discontinued.

• Arctera – SaaS solutions
• Arctera – On-prem solutions
• InfoScale
• Backup Exec

Then, on May 11 (Phase 2), our full suite of enhancements will be launched.

• Access to support team through a single, unified chat option
• 24/7 AI-powered Zoom Virtual Agent
• Faster case creation and escalation to live support engineers
• New portals for contacts, license management, and downloads
• More secure, streamlined login experience

What You Need to Do

• Use the email address associated with your account when you sign in to the new portals.
• Whitelist our new portal domains (esp *zoom.us) to have a seamless chat experience after May 11.
• Remember to replace existing bookmarked links and documents.

We’re committed to delivering a faster, more powerful support experience—thank you for being part of the journey. Learn more.

Important Update – Cohesity Support Has Moved!

Effective November 10, 2025, at 12:00 a.m. PT, all support requests for Cohesity products—including NetBackup, Appliances, NetInsights Console, IT Analytics, and Alta SaaS Protection - are now managed through the unified Cohesity Support Portal.

If you previously had an account on the Veritas Support Portal, please check your email for login instructions, or simply reset your password from the sign-in page to access the new portal.
For Backup Exec, Enterprise Vault, InfoScale, Alta Archiving, and other Arctera products, you’re in the right place - case management remains available here.