How can we help?

Update: System downtime (Cohesity Only)

As we implement changes to simplify our systems, ordering and invoicing will be temporarily paused August 1-10 while we complete data migration and system integration activities. This does not impact your ability to get technical support.

If you have questions or require assistance with your order, please reach out to your Cohesity Account Executive or Cohesity Authorized Reseller.

Note: This has no impact to Arctera ordering processes.

VERITAS / ARCTERA SECURITY ALERTS

Security Alerts

View the latest security alerts, hotfixes and advisories covering Veritas / Arctera products.

Know More

Veritas Appliances

RHEL 7.9/8.6 Support has ended

Veritas Appliances are protected with a hardened version of the Red Hat Enterprise Linux (RHEL) operating system. RHEL 7.9/8.6 support has ended. RHEL 8.8 support ends on May 31, 2025. Customers should upgrade to the most recent Appliance version, that uses a supported version of RHEL, to continue receiving operating system vulnerability fixes.

Know More

Support for NetBackup 5240 Appliance will end soon on October 31st, 2025.

Support for NetBackup 5240 Appliance will end soon on October 31st, 2025.

Please contact your Cohesity Sales representative for information on Appliance refresh options.

Learn More

Get the support you need

Get the support you need with us by chatting with us, opening a support case, or managing your existing support cases.

Make the most of your investment in Veritas™ / Arctera products

Security Alerts

View the latest security alerts, hotfixes and advisories covering Veritas / Arctera products

Learn more
Learn more

Technical Alerts

Stay up-to-date with technical support alerts and articles covering all Veritas / Arctera products and offerings

Learn more
Learn more

Product Life Cycles

Access the Veritas / Arctera product lifecycle policy and view EOL dates by version

Learn more
Learn more

Support Fundamentals

Explore Veritas / Arctera Support resources including self-help, licensing, documentation and more

Learn more
Learn more

Business Critical Services

Business Critical Services is available to simplify, maximize and protect your IT environment with a single point of contact, proactive services, and access to Veritas / Arctera Education.

Learn more
Learn more

Managed Services

Full remote management for NetBackup and Enterprise Vault. 24x7 monitoring and remediation from product experts, relieving your IT of day-to-day management.

Learn more
Learn more

Education Services

Gain unrivaled technical training and certification to help your business maximize the value and functionality of your Veritas / Arctera information management solutions.

Learn more
Learn more

Consulting Services

Veritas / Arctera Consultants apply expertise and knowledge to help you assess and manage systems and protocols that maximize information availability, and promote information insight.

Learn more
Learn more

Vulnerability

Inform Veritas / Arctera about new security threat or new product vulnerability not seen in the Security Alerts page

Learn more
Learn more

Veritas / Arctera Quick Assist

Download VQA in Windows or Linux. VQA is a diagnostic tool used when troubleshooting in your environment

Learn more
Learn more

Support News

Access latest Veritas / Arctera technical support news and announcements

Learn more
Learn more

Partner Portal

Find the latest in communications, sales & marketing tools, events & enablement for Veritas / Arctera partners

Learn more
Learn more