Veritas Advanced Supervision User Guide
- Introducing Veritas Advanced Supervision
- Getting started
- Working with dashboard widgets
- Managing employees and employee groups
- Managing departments
- About departments
- Understanding the Departments page
- Searching departments
- Creating departments
- Moving existing departments under other departments
- Adding monitored employees to departments
- Editing monitoring policies
- Editing department details and monitoring policy
- Managing exception employees
- Designating employees as exception employee
- Assigning further exception reviewers to an exception employee
- Removing exception status
- Removing exception reviewers
- Managing department users
- Managing department searches
- About searches in Veritas Advanced Supervision
- Guidelines for effective searches
- Creating and running Veritas Advanced Supervision searches
- Pausing and resuming searches
- Downloading search details for archives
- Disabling scheduled searches
- Previewing search results
- Accepting search results
- Rejecting a search result
- Resubmitting a search
- Managing department-specific hotword sets
- Managing department-specific review comments
- Viewing employees associated with departments
- Managing users, roles, and permissions
- Managing application-specific hotword sets
- Managing application-specific review comments
- Managing search schedules
- Managing export operations
- Managing reviews
- About reviewing with Advanced Supervision
- Understanding the Review page
- Changing the Preview pane position
- Rearranging columns in the item list pane
- Filtering the items in the Review pane
- Reviewing the Audio-Video Transcript type items
- Reviewing emails and collaboration messages
- Adding or removing text for machine learning
- Assigning review status to items
- Viewing hotwords highlighting
- Viewing hotwords in collaboration message
- Viewing tags highlighting
- Viewing tags in collaboration message
- Viewing the full content in a new window
- Adding comments to items
- Escalating the review items
- Viewing the history of items
- Printing the original versions of items
- Downloading the original versions of items
- Viewing Intelligent Review Details
- Managing Audit Settings
- Working with Audit viewer
Creating department-specific hotword sets
To create the department-specific hotword set
- In the left navigation pane, click Departments.
- Search for and select the department for which you want to add hotwords and hotword sets.
Note:
Veritas Advanced Supervision lists all departments. You can use the filtering options to search the required department. Options include filtering by department name, exception employees, and reviewers associated with the department.
- Navigate to the Hotwords tab, and then click New Hotword Set.
The Create Hotword Set dialog box appears.
- In the Name and Description fields, type a unique name and an optional description for the hotword set.
Note:
The hotword set name can contain up to 50 characters. The description can contain up to 250 characters.
- Under the Hotwords section, click Select to search and choose hotwords from the available list.
On the Hotwords dialog box, select the hotwords, and then click OK.
To select multiple adjacent words, hold down the Shift key and click the first and the last words in the range. To select multiple, non-adjacent words, hold down the Ctrl key and click the required words.
- If the required hotword is not available, click Create Hotwords to add new hotwords.
Note:
To search for emails with a specific keyword, you can use a hotword, and to search for partial matches, you can use an asterisk character with the hotword. For example, two hotwords, "code" and "codebreaker," are available. A search with "code" returns emails where "code" is present as an independent word. A search with "code*" returns all emails that contain "codebreaker" as well as emails that contain only the "code" keyword.
To add multiple hotwords simultaneously, press Enter after each word to separate the words with a new line character.
Note:
If you need to use phrases, then enclose the phrases within straight double quotation marks.
- Click OK to add the words.
- Click Save.
- (Optional) In the Hotword Set pane, select a hotword set to view included hotwords.