Veritas Advanced Supervision User Guide
- Introducing Veritas Advanced Supervision
- Getting started
- Working with dashboard widgets
- Managing employees and employee groups
- Managing departments
- About departments
- Understanding the Departments page
- Searching departments
- Creating departments
- Moving existing departments under other departments
- Adding monitored employees to departments
- Editing monitoring policies
- Editing department details and monitoring policy
- Managing exception employees
- Designating employees as exception employee
- Assigning further exception reviewers to an exception employee
- Removing exception status
- Removing exception reviewers
- Managing department users
- Managing department searches
- About searches in Veritas Advanced Supervision
- Guidelines for effective searches
- Creating and running Veritas Advanced Supervision searches
- Pausing and resuming searches
- Downloading search details for archives
- Disabling scheduled searches
- Previewing search results
- Accepting search results
- Rejecting a search result
- Resubmitting a search
- Managing department-specific hotword sets
- Managing department-specific review comments
- Viewing employees associated with departments
- Managing users, roles, and permissions
- Managing application-specific hotword sets
- Managing application-specific review comments
- Managing search schedules
- Managing export operations
- Managing reviews
- About reviewing with Advanced Supervision
- Understanding the Review page
- Changing the Preview pane position
- Rearranging columns in the item list pane
- Filtering the items in the Review pane
- Reviewing the Audio-Video Transcript type items
- Reviewing emails and collaboration messages
- Adding or removing text for machine learning
- Assigning review status to items
- Viewing hotwords highlighting
- Viewing hotwords in collaboration message
- Viewing tags highlighting
- Viewing tags in collaboration message
- Viewing the full content in a new window
- Adding comments to items
- Escalating the review items
- Viewing the history of items
- Printing the original versions of items
- Downloading the original versions of items
- Viewing Intelligent Review Details
- Managing Audit Settings
- Working with Audit viewer
Removing exception status
The employee must already be assigned an exception status before the ability to remove the exception status is available.
When there is no need to monitor employees as exceptions, you can remove their exception status. After removing the exception status, the employees become regular monitored employees in their departments, and Veritas Advanced Supervision captures their communications in the normal way. However, any items that Veritas Advanced Supervision has captured while the employees had exception status remain in the exception review set.
You must have the Manage Exceptions permission in the department to remove exception status. By default, users that have the Compliance Supervisor, Rule Admin, or User Admin roles have this permission.
To remove exception status
- In the left navigation pane, click Departments.
- Search for and select the department.
Note:
Veritas Advanced Supervision lists all departments. You can use the filtering options to search the required department. Options include filtering by department name, exception employees, and reviewers associated with the department.
- In the Monitored Employees tab, select only one exception employee at a time.
A list of all monitored employees appears. You can use the Filter by employee name field to search for the monitored employees in the available list. Enter the keywords that characterize the monitored employee names that you want to search for, or build a query. Press ENTER on a keyboard or click the filter icon to view the filtered names. Do not use the wildcard characters (Asterisk or question mark) for partial searching. It does not give you the result.
- Click the Actions button, and then click Remove the exception status.
The application prompts you to confirm that you want to perform the operation.
- Click Remove.
