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Veritas Data Insight Administrator's Guide

Last Published: 2020-07-14

Product(s): Data Insight (6.1.5)

Troubleshooting EMC Celera or VNX configuration issues

Data Insight registers with the EMC Celerra or the EMC VNX filer through the EMC Common Event Enabler (CEE) framework. The CEE framework can be installed on the same Windows server as the Data Insight Collector node or on a remote server in the same Active Directory domain. To fetch audit events, the computer running CEE must be able to maintain connectivity with the filer being monitored.

To monitor the activities of the CEE server, you can enable Verbose and Debug modes for the server.

To enable Verbose mode and Debug mode on the CEE computer

Open the Windows Registry Editor (Start > Run > regedit)
Navigate to:
HKLM>Software>EMC>CEE>Configuration
Set verbose to 3f.
HKLM>Software>EMC>CEE>Monitor>Configuration
Set debug to 3f.
Once your debuggung session is over, set the values of the changed registry keys to 0.

Table: Troubleshooting EMC Celera or VNX configuration issues

Issues/Indications	Checks	Steps to perform
Connectivity issues between the EMC filer and the host computer running EMC CEE service.	Ensure that the system time on the filer and the Windows host running the CAVA or the DataInsightCelerra service are in sync with the domain controller.	Perform the following steps: Log in to the EMC Control Station using SSH or Telnet. Execute the command for the corresponding data mover: server_date server_2 timesvc start ntp <domain-controller> where server_2 is the name of the data mover.
	Ensure that the CIFS servers can communicate with the domain controller.	To test the connectivity of the CIFS server with the domain controller: Log in to the EMC Control Station using SSH or Telnet. Execute the following command for the corresponding data mover: server_cifs <server_2> where server_2 is the name of the CIFS server. Verify that the output of the command contains the following line: FQDN=<Fully qualified name of the CIFS server> (Updated to DNS) Appearance of the line is the output confirms that connection is established.
	Ensure that you have the following entry in the `cepp.conf` file: cifsserver=<CIFS server name> surveytime=90 pool name=matpool \ servers=<IP address of the host running CAVA service> \ postevents=* \ option=ignore \ reqtimeout=500 \ retrytimeout=50 Note that there is a space before the '\' character at the end of a line. Also note that there is no '\' character on the first and last line.	To check `cepp.conf` file entry: Log in to the EMC Control Station using SSH or Telnet. Execute the following command for the corresponding data mover: server_file server_2 -get cepp.conf If you find any entry for msrprcuser, remove the entry. Ensure that you have configured the EMC CAVA service and DataInsightCelerra service to run using a domain user account with administrative privileges.
Error when you attempt to start the CEPP service on the filer	To enable the EMC VNX or Celerra filer to send event information to Data Insight you must start the CEPP service on the filer. When you attempt to start the CEPP service you may encounter the error 13162905604.	To troubleshoot error while trying to start CEPP service on a VNX filer: Log in to the EMC Control Station using SSH or Telnet. View the `cepp.conf` file by executing the following command: server_file server_2 -get cepp.conf Note the IP address mentioned in the servers section. Ensure that the noted IP address is accessible and resolvable from the EMC filer Control Station.