Business Critical Services

Personalized Support Services.

Enhanced support from experts who know your business.

Business Critical Services extend beyond rapid break-fix technical support. With proactive services and specialized support staff that develop an understanding of your business IT needs, our Business Critical Services help stabilize your infrastructure, optimize your IT operations and provide rapid response when you need it.

Business Critical Services Premier

Business Critical Services (BCS) Premier extends beyond break-fix technical support by establishing a personalized engineering and support partnership. BCS Premier assures priority response, lowers risks, reduces downtime, optimizes operations and maximizes the value of your Veritas investment.

Gain a support champion. Your assigned Business Critical Account Manager (BCAM) -

  • Provides a single point of contact to enhance your support experience.
  • Customizes Support Services to fit your business needs.
  • Helps organize Proactive Support delivery.
  • Organizes quarterly business reviews and success plans.

Get priority access to experienced Veritas Technical Support Engineers (TSEs).

  • Your issues get precedence.
  • Only highly skilled TSEs are assigned to resolve your issues.
  • BCAM oversight helps you get the best Veritas has to offer.
  • Mitigates the impact of failures.

Receive Expert Business Critical Engineer (BCE) assistance to proactively plan and manage your Veritas environment. The BCE –

  • Assess ransomware and configuration risks before they impact operations.
  • Assists with disaster recovery and upgrade planning.
  • Provides authoritative guidance and recommendations.
  • Improves your product knowledge to get the full value from your investment.

Business Critical Services Remote Product Specialist

The Business Critical Services Remote Product Specialist (RPS) has deep knowledge of your solution and familiarity with your IT environment and can help get your mission-critical application up and running as quickly as possible in the event of an issue or an unplanned outage.

The Veritas Business Critical Services Remote Product Specialist offering includes an assigned product expert to personalize your support experience.

  • Direct access to an assigned engineer with deep product expertise and personalized knowledge of your IT environment.
  • Priority call queuing and expedited access to more proficient TSEs.
  • Rapid-issue diagnosis and problem resolution.

Business Critical Account Management

BCS Business Critical Account Management (BCS BCAM) is Veritas’ full product-line account management support offering. BCS BCAM features an assigned account manager to facilitate personalized support for all BCS covered products throughout a region.

BCS BCAM establishes a proactive partnership offering customers:

  • Simplified operations across all Veritas products – An assigned account manager ensures the support experience for all Veritas products goes smoothly.
  • Reduced downtime and lower risk – Proactive support management, priority response and rapid issue resolution from our most proficient technical support engineers.
  • Maximized investment value – Hands-on, labs-based training and specialized learning opportunities sharpen skills, improve product knowledge and help assure effective and efficient operations practices.

Business Critical Services Assist

Business Critical Services Assist is the entry-level, personalized support management service from Veritas, providing an enhanced partnership that gives your business several advantages:

  • Simplifies operations - An assigned account manager helps ensure your support experience goes smoothly.
  • Lowers risk and reduces downtime - You get personalized support management, priority response and rapid issue resolution from our expert technical support engineers.

Talk to an Expert Today

Discover what Veritas Business Critical Services can do for your organization.