Comprehensive 24x7 monitoring, management, and support
Information backup stability and predictability you need
Protect your data. Protect your business. Protect your reputation.
Information is the new currency in the 21st century. Veritas Managed Backup Services provides the information backup stability and predictability that you need and want to protect your data, your business and your reputation. By optimizing backup services operational efficiency, you can increase the value of your Veritas investment.
Proactive monitoring and management
- 24x7 monitoring – not just during business hours
- Incident remediation – real time, even at 2 a.m.
- Storage vendor management – enables full end-to-end insight to backup infrastructure
World-class NetBackup experts
Advanced NetBackup event remediation
- Significantly decrease time to resolution – prevent the snowball affect
- Root cause analysis – prevent problems from reoccurring
Access to proactive and unparalleled Veritas NetBackup expertise
- Global community of technical services and R&D – boots on the ground, frontline access to problem solving expertise
- Improve backup and restore performance
- Feature adoption
Proactive planning and continuous improvements – because no environment is ever static
- Capacity planning
- Patch and upgrade environment
Guaranteed service levels reduce risk and improve efficiency.
- SLAs are established and enforced – enjoy peace of mind knowing your data is available
- 24x7 escalation and event management – rest easy knowing someone is minding the store
- Backup success, repeat failures, restores response
Full transparency – no surprises
- Access to real-time reports and metrics – insight at your fingertips whenever you want
- Predictable costs – makes planning and forecasting less ambiguous
Operational excellence promotes maximized investment – gain improved efficiencies across the board.
- Focused priority with weekly, monthly, quarterly analysis reviews – meet personally with your dedicated account rep vs. reading another report
- Harness NetBackup expertise – optimized system and resources, maximized product feature usage and first line access to best practices/IP – be among the first in line to get the latest benefit of global knowledge