Renewing your Veritas product maintenance/support contract is an important process and one that should be initiated by either your Veritas renewal sales account manager or approved Veritas channel partner, who will send you a maintenance quote covering the next 12-month period, in advance of your current maintenance contract expiration date. You may request a multi-year maintenance/support quote, however, the purchase of a multi-year Maintenance/Support term is not a guarantee of Maintenance/Support availability during the pre-purchased term, depending on the Veritas Product Life Cycle and software version or appliance model you are using.
If you have multiple maintenance contracts, you should consider having them combined and aligned to a single date for convenience and easier budgeting purposes.
Review your designated technical support contact information in Veritas Entitlement Management System (VEMS). Only designated individuals at your company are eligible to call in to receive technical support, so it is important to keep this current.