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        Support   /   Manage Support Cases
  1.   /   Create Case

Create a support case (chat offered for some types)

By selecting this level of Severity, you are requesting a call back with urgent priority and agreeing to receiving 24/7 support until the case is resolved. Please provide the most appropriate call back number and email address in the case description for us to contact you as soon as possible. If you are unable to commit to that support level or provide the requested details, then please select another Severity level.
No Yes

My products

Product not listed?

Software products

Hardware products

How do I find this?
Browse serial numbers for my account
Serial number search
No active appliance found for the serial number you entered. Please select from this list of appliances found for your account.
Serial number Software Product / Platform Location

Case details

Provide a brief summary of the problem. 200 character limit
Provide specific error message to help with troubleshooting. 300 character limit including line breaks.

You have the following support options ...

Create case Phone support
Live Chat

Available entitlements

Customer entitlements

Look up
Account name - number Support ID Coverage name Entitlement ID Product Serial number Location

Chain of custody information

Device capacity.
Device manufacturer.
Device model.
Amount of data on device in GBs.
Number of files on device.

CC List

Enter the email addresses one at a time for each additional contact that is to receive case updates. 

Customer contact information

Please enter your preferred contact times for working with your Technical Support Engineer on this case only.

Working hours

Are you sure you want to cancel?
All data entered for this case will be lost
Start over
Are you sure you want to start over?
All data entered for this case will be lost.
Please confirm that you found a solution ...
All data entered for this case will be lost.
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Live chat

Chat is available in English only.

Chat is currently not available. Please check back on Monday when our supported chat hours begin.

Please select from the list below to check availability.

Only chat-supported case types are listed.
Hours of operation: Monday-Friday: 24 hours per day.
Only chat-supported cases are listed.
Hours of operation: Monday-Friday: 8am-8pm ET.
Only chat-supported request types are listed.
Only chat-supported products are listed.
Only chat-supported features are listed.
Only chat-supported platforms are listed.
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