Create Case | Veritas™

Create a support case (chat offered for some types)

Case type

Request type

Severity

By selecting this level of Severity, you are requesting a call back with urgent priority and agreeing to receiving 24/7 support until the case is resolved. Please provide the most appropriate call back number and email address in the case description for us to contact you as soon as possible. If you are unable to commit to that support level or provide the requested details, then please select another Severity level.

Are you creating this case on behalf of a customer?

No Yes

My products

Product not listed?

Software products

Hardware products

Product(s)

Appliance serial number How do I find this?
Browse serial numbers for my account

Serial number search

No active appliance found for the serial number you entered. Please select from this list of appliances found for your account.

	Serial number	Software Product / Platform	Location

Product platform

Product version

Case details

Subject Provide a brief summary of the problem. 200 character limit

Error code Provide specific error message to help with troubleshooting. 300 character limit including line breaks.

Description

You have the following support options ...

Create case Phone support

Available entitlements

Customer entitlements

Search by

Look for

Look up

Entitlement not listed or not sure

	Account name - number	Support ID	Entitlement type	Entitlement ID	Product	Serial number	Location

Chain of custody information

Media

Encryption type

Folder structure

Yes

Email file type

Zipped

Yes

EV.cloud Admin Portal

CSV mapping

Yes

Capacity (GB) Device capacity.

Make Device manufacturer.

Model Device model.

Data serial number

Total amount of data Amount of data on device in GBs.

Number of files Number of files on device.

Media shipping address

Data return contact information

Chain of custody notes

Support ID:

User Count

Contract Provider

Invoice Number

Account Number / Order and service contract number

Account Number

Order Number

Service Contract Number

EFLEX Contract Number

Veritas Agreement Number

Entitlement ID

CC List

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Create a support case (chat offered for some types)

My products

Software products

Hardware products

Case details

You have the following support options ...

Available entitlements

Customer entitlements

Chain of custody information

CC List

Attachments

Related Articles

Reference

Your case number is.

If you'd like to add any file attachments to help with your case please use the button below

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