For production-down situations, contact Veritas Support by telephone.
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Live chat support is available for technical support, customer information, general licensing, support portal and partners only case types.
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Live chat
Chat is available in English only.
Chat is currently not available. Please check back on Monday when our supported chat hours begin.
Please select from the list below to check availability.
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Hours of operation: 24 hours per day, depending on agent availability.
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Hours of operation: Monday-Friday: 24 hours per day.
Only chat-supported request types are listed.
Only chat-supported products are listed.
Veritas Backup Exec Technical Support is extending Chat service hours to 24 x 5 (Monday to Friday) providing enhanced flexibility for our Customers. For faster resolution, all low severity issues will be handled in chat, where business operations have not been adversely affected, or for enhancement requests. For responsive support, start a Chat now.
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Only chat-supported platforms are listed.