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NetBackup 8.1.2 Hotfix - Backups hang / catalina log warning APPARENT DEADLOCK (Etrack 3975178)

HotFix

Abstract

All backups hang and catalina log shows warning APPARENT DEADLOCK ! - Etrack 3975178

Description

Veritas Bug ID: ET 3975178

 

Version: NetBackup 8.1.2

 

A HotFix is available which resolves the issue documented in Etrack 3975178

 

Fix Included resolves: 

All backups hang and catalina log shows: 

 

warning APPARENT DEADLOCK!!! Creating emergency threads for unassigned pending tasks !

 

Log location:

Unix/Linux: /usr/openv/wmc/webserver/logs/catalina.*.log

Windows:  <INSTALL PATH>\Veritas\NetBackup\wmc\webserver\logs\catalina.*.log

 

Note: The DEADLOCK error would only show up in the master/primary server's catalina log, but the EEB must be installed on all servers acting as media servers.

 

README Notes:

1. On media servers (including primary/master when it is also a media server server), add the following line to the bp.conf file:

DISABLE_WHITELISTCACHE_CLEANUP_ON_JOB_START = 1

 

2. Apply this EEB.

 

Install on: Media servers (including primary/master when it is also a media server server)

 

EEB Installer instructions:

Using the NetBackup Emergency Engineering Binary (EEB) installer

https://www.veritas.com/docs/100019405

 

Installing EEBs on a NetBackup 52x0 / 5330 Appliance

https://www.veritas.com/docs/100023444

Read me

Downloads:

NB_8_1_2_ET3975178_1.zip

 

 Zip file contents:

  eebinstaller_3975178_1_linuxR_x86

  eebinstaller_3975178_1_linuxS_x86

  eebinstaller_3975178_1_solaris

  eebinstaller_3975178_1_solaris_x86

  eebinstaller_3975178_1_zlinuxR

  eebinstaller_3975178_1_zlinuxS

  eebinstaller_3975178_1_AMD64.exe

 

Appliance:

NBAPP_EEB_ET3975178-3.1.2.0-1.x86_64.rpm

 

Checksums for all files (cksum):

 

File      Checksum  Byte count

linuxR_x86/bpbrm    3839020312  5665044

linuxS_x86/bpbrm    2237107299  5607641

solaris/bpbrm     469448609  9365080

solaris_x86/bpbrm    4094448879  10702904

zlinuxR/bpbrm     3739531422  6195818

zlinuxS/bpbrm     2788202074  6166290

AMD64/bpbrm.exe     4149353978  1440768

 

Update files

File name Description Version Platform Size

Applies to the following product releases