Veritas NetBackup™ Logging Reference Guide

Last Published:
Product(s): NetBackup (9.1)
  1. Using logs
    1.  
      About logging
    2.  
      Logging levels
    3.  
      Log retention and log size
    4. Changing the logging levels
      1.  
        Set the Media Manager debug logging to a higher level
      2.  
        Changing the logging level on Windows clients
    5. About unified logging
      1.  
        Gathering unified logs for NetBackup
      2.  
        Types of unified logging messages
      3.  
        File name format for unified logging
      4.  
        Originator IDs for the entities that use unified logging
      5.  
        About changing the location of unified log files
      6.  
        About rolling over unified log files
      7.  
        About recycling unified log files
      8.  
        About using the vxlogview command to view unified logs
      9.  
        Examples of using vxlogview to view unified logs
      10.  
        Examples of using vxlogmgr to manage unified logs
      11.  
        Examples of using vxlogcfg to configure unified logs
    6. About legacy logging
      1.  
        UNIX client processes that use legacy logging
      2.  
        PC client processes that use legacy logging
      3.  
        File name format for legacy logging
      4.  
        Directory names for legacy debug logs for servers
      5.  
        Directory names for legacy debug logs for media and device management
      6.  
        How to control the amount of information written to legacy logging files
      7.  
        Limit the size and retention of legacy logs
    7.  
      Setting retention limits for logs on clients
    8.  
      UNIX logging with syslogd
    9.  
      Logging options with the Windows Event Viewer
  2. Backup process and logging
    1.  
      Backup process
    2. NetBackup process descriptions
      1.  
        Backup and restore startup process
      2.  
        Backup and archive processes
      3.  
        Backups and archives - UNIX clients
      4.  
        Multiplexed backup process
    3.  
      About backup logging
    4.  
      Sending backup logs to Technical Support
  3. Media and device processes and logging
    1.  
      Media and device management startup process
    2.  
      Media and device management process
    3.  
      Shared Storage Option management process
    4.  
      Barcode operations
    5.  
      Media and device management components
  4. Restore process and logging
    1.  
      Restore process
    2.  
      UNIX client restore
    3.  
      Windows client restore
    4.  
      About restore logging
    5.  
      Sending restore logs to Technical Support
  5. Advanced backup and restore features
    1.  
      SAN Client Fiber Transport backup
    2.  
      SAN Client Fiber Transport restore
    3.  
      Hot catalog backup
    4.  
      Hot catalog restore
    5. Synthetic backups
      1.  
        Logs to accompany problem reports for synthetic backups
      2.  
        Creating legacy log directories to accompany problem reports for synthetic backup
  6. Storage logging
    1.  
      NDMP backup logging
    2.  
      NDMP restore logging
  7. NetBackup Deduplication logging
    1.  
      Deduplication backup process to the Media Server Deduplication Pool (MSDP)
    2.  
      Client deduplication logging
    3.  
      Deduplication configuration logs
    4.  
      Media server deduplication/pdplugin logging
    5.  
      Disk monitoring logging
    6.  
      Logging keywords
  8. OpenStorage Technology (OST) logging
    1.  
      OpenStorage Technology (OST) backup logging
    2.  
      OpenStorage Technology (OST) configuration and management
  9. Storage lifecycle policy (SLP) and Auto Image Replication (A.I.R.) logging
    1.  
      About storage lifecycle policies (SLPs) and Auto Image Replication (A.I.R.)
    2.  
      Storage lifecycle policy (SLP) duplication process flow
    3.  
      Automatic Image Replication (A.I.R.) process flow logging
    4.  
      Import process flow
    5.  
      SLP and A.I.R. logging
    6.  
      SLP configuration and management
  10. NetBackup secure communication logging
    1.  
      About NetBackup secure communication logging
    2.  
      Tomcat logging
    3.  
      NetBackup web services logging
    4.  
      Command-line logging
    5.  
      NetBackup cURL logging
    6.  
      Java logging
    7.  
      Embeddable Authentication Client (EAT) logging
    8.  
      Authentication Services (AT) logging
    9.  
      vssat logging
    10. NetBackup proxy helper logging
      1.  
        Originator ID 486
    11. NetBackup proxy tunnel logging
      1.  
        Originator ID 490
    12.  
      PBX logging
    13.  
      Sending secure communication logs to Veritas Technical Support
  11. Snapshot technologies
    1.  
      Snapshot Client backup
    2.  
      VMware backup
    3.  
      Snapshot backup and Windows open file backups
  12. Locating logs
    1.  
      Overview of NetBackup log locations and processes
    2.  
      acsssi logging
    3.  
      bpbackup logging
    4.  
      bpbkar logging
    5.  
      bpbrm logging
    6.  
      bpcd logging
    7.  
      bpcompatd logging
    8.  
      bpdbm logging
    9.  
      bpjobd logging
    10.  
      bprd logging
    11.  
      bprestore logging
    12.  
      bptestnetconn logging
    13.  
      bptm logging
    14.  
      daemon logging
    15.  
      ltid logging
    16.  
      nbemm logging
    17.  
      nbjm logging
    18.  
      nbpem logging
    19.  
      nbproxy logging
    20.  
      nbrb logging
    21.  
      NetBackup Vault logging
    22.  
      NetBackup web services logging
    23.  
      NetBackup web server certificate logging
    24.  
      PBX logging
    25.  
      reqlib logging
    26.  
      Robots logging
    27.  
      tar logging
    28.  
      txxd and txxcd logging
    29.  
      vnetd logging
  13. NetBackup Administration Console logging
    1.  
      NetBackup Administration Console logging process flow
    2.  
      Enabling detailed debug logging for the NetBackup Administration Console
    3.  
      Setting up a secure channel between the NetBackup Administration Console and bpjava-*
    4.  
      Setting up a secure channel between the NetBackup Administration Console and either nbsl or nbvault
    5.  
      NetBackup Administration Console logging configuration on NetBackup servers and clients
    6.  
      Logging Java operations for the NetBackup Remote Administration Console
    7.  
      Configuring and gathering logs when troubleshooting NetBackup Administration Console issues
    8.  
      Undo logging
  14. Using the Logging Assistant
    1.  
      About the Logging Assistant
    2.  
      Logging Assistant sequence of operation
    3.  
      Viewing the Logging Assistant records
    4.  
      Adding or deleting a Logging Assistant record
    5.  
      Setting up debug logging
    6.  
      Set minimum debug logging
    7.  
      Disabling debug logging

Configuring and gathering logs when troubleshooting NetBackup Administration Console issues

After the NetBackup Administration Console is installed, the log levels are configured to gather a detailed set of logs.

The NetBackup Administration Console uses the Debug.properties file to determine which logging level to use:

/usr/openv/java/Debug.properties

install_dir\VERITAS\Java\Debug.properties

The following settings are tuned to enable additional logging:

printcmds=true
debugMask=0x00040000

To increase the verbosity to max (which is recommended for troubleshooting), set debugMask to debugMask=0x00160000.

  1. Gather the following NetBackup Administration Console logs from the following pre-existing log directories on the system from which the console was started:

    The Java GUI logs are located in the following log directories for root and administrator users:

    • UNIX: /usr/openv/netbackup/logs/user_ops/nbjlogs/

    • Windows: install_directory\netbackup\logs\user_ops\nbjlogs\

    The Java GUI logs are located in the following log directories for non-root and non-administrator users, the Java GUI logs are located in the following log directories:

    • UNIX: /usr/openv/netbackup/logs/user_ops/nbjlogs/<non-root-username>

    • Windows: install_directory\netbackup\logs\user_ops\nbjlogs\<non-admin-username>

    The administrator needs to create the non-root username directories under the nbjlogs directory using mklogdir -user username -group groupname command which is present in the NetBackup legacy log folder. If these username directories are not created with appropriate write permission for that user, then the users home directory is used for logging. The nbjlogs folder is created in the user's home directory first and all logs appear in this folder. If the home directory is not accessible, the logs are redirected to console.

  2. On the master server, log on to the NetBackup Administration Console to create the admin, bpjava-msvc, bpjava-susvc, and bpjava-usvc log directories and enable VERBOSE 5 logging. You do not have to restart the NetBackup daemons for the logging level changes to take effect.

    For UNIX systems, create the following directories:

    • /usr/openv/netbackup/logs/admin

    • /usr/openv/netbackup/logs/bpjava-msvc

    • /usr/openv/netbackup/logs/bpjava-susvc

    • /usr/openv/netbackup/logs/bpjava-usvc

  3. In the /usr/openv/netbackup/bp.conf file add the following lines:

    ADMIN_VERBOSE = 5
BPJAVA-MSVC_VERBOSE = 5
BPJAVA-SUSVC_VERBOSE = 5
BPJAVA-USVC_VERBOSE = 5

  4. For Windows systems, create the following directories:

    • install_dir\VERITAS\NetBackup\logs\admin

    • install_dir\VERITAS\NetBackup\logs\bpjava-msvc

    • install_dir\VERITAS\NetBackup\logs\bpjava-susvc

    • install_dir\VERITAS\NetBackup\logs\bpjava-usvc

  5. Update the Windows registry at HKEY_LOCAL_MACHINE > SOFTWARE > Veritas > NetBackup > CurrentVersion > Config and add the following entries of type DWORD:

    ADMIN_VERBOSE = 5
BPJAVA-MSVC_VERBOSE = 5
BPJAVA-SUSVC_VERBOSE = 5
BPJAVA-USVC_VERBOSE = 5

  6. Run the following commands to set up detailed logging for nbatd (OID 18) and nbsl (OID 132). OID 137 (NetBackup libraries) and OID 156 (CORBA/ACE) write to the caller that requires access to either the libraries or CORBA/ACE, as follows:

    vxlogcfg -a -p NB -o 18 -s DebugLevel=6
vxlogcfg -a -p NB -o 132 -s DebugLevel=6
vxlogcfg -a -p NB -o 137 -s DebugLevel=6
vxlogcfg -a -p NB -o 156 -s DebugLevel=6

  7. Gather the nbatd and nbsl logs that are located in the following directory paths:

    For UNIX:

    • /usr/openv/logs/nbsl

    • /usr/openv/logs/nbatd

    For Windows:

    • install_dir\VERITAS\NetBackup\logs\nbsl

    • install_dir\VERITAS\NetBackup\logs\nbatd

  8. Finally, gather the PBX logs, as follows:

    • For UNIX: /opt/VRTSpbx/log (gather any logs that cover the current date and time)

    • For Windows: install_dir\VERITAS\pbx\log