Veritas NetBackup™ Appliance Release Notes

If you see a hardware error on the home page of the NetBackup Appliance Web Console, but the Monitor > Hardware page does not show the error, check the NetBackup Appliance Shell Menu to see the current status. The Monitor > Hardware page may not have some information that is available in the shell menu.

When you install a NetBackup client add-on package on the appliance, the Version after upgrade that displays on the NetBackup Appliance Web Console is incorrect. A client package installation does not affect the appliance software version. However, the web console displays the NetBackup version for the Version after upgrade.

The functionality of Active Directory (AD) user names is inconsistent, as described in the following scenarios:

The command Main > Settings > Security > Authentication > LDAP > Certificate set path name in the NetBackup Appliance Shell Menu does not allow path names with dashes. Path names with dashes are allowed in the NetBackup Appliance Web Console.

If your appliance is not provisioned, the following notification should appear on the NetBackup Appliance Web Console landing page:

Call Home service is not functional. Please contact Veritas Technical Support to verify if the system has been provisioned on Call Home server.

However, in certain cases, the notification does not appear. If the appliance date and time are not set per Network Time Protocol (NTP), the landing page only shows a notification to update the date and time. If you set the date and time per NTP, the Call Home notification appears.

Alert configuration is not supported from the Veritas Remote Manager. Alert configuration is supported from either the Settings > Notification > Alert Configuration menu in the NetBackup Appliance Web Console or the Settings > Alerts command view in the NetBackup Appliance Shell Menu. For details, see the Settings > Notifications > Alert Configuration section in the NetBackup Appliance Administrator's Guide or the Main > Settings > Alerts view commands section in the NetBackup Appliance Commands Reference Guide .

After an upgrade to software version 3.2 or later, NetBackup CLI users may not be able to log in to the appliance. To resolve this issue, log in to the appliance as the administrator and run the following command:

For the Appliance Management Server (AMS) version 1.3 and 1.4, the Overview tab does not currently show the details for attached external storage shelves on a 5250 appliance. A fix for this issue is planned for an upcoming AMS release.

Storage shelf connectivity and ID numbers for NetBackup 5250

The NetBackup Appliance Shell Menu may show incorrect information for storage shelf cable connections and ID numbers. The following describes the commands, the output messages, and the errors that may appear:

Monitor Hardware > ShowErrors

Failed. No Connection(s) Detected.

Monitor > Hardware > ShowHealth > StorageShelf Connection

May show Disconnected | ERROR intermittently.

Support > ShelfOrdering > Show

May show incorrect ID numbers for some storage shelves.

These are false reports and they do not affect appliance operations. UMI message alerts for these issues have been suppressed. Fixes for these issues are planned for an upcoming appliance release.

The Adapter page for hardware monitoring in the NetBackup Appliance Web Console currently shows accurate information only for the ID and the Status columns for a 5250 appliance. For complete adapter status information, log in to the NetBackup Appliance Shell Menu and enter the following command:

Main > Monitor > Hardware > ShowHealth > Adapter

A fix for this issue is planned for an upcoming appliance release.

When you run the Support> Test Software command on a 5250 appliance, the following appears in the output:

Checking whether registration information is properly set ... [WARNING]

The command is unable to retrieve the appliance registration information. To check and verify the appliance registration information, go to the MyAppliance portal. This check will be removed from the command in an upcoming release.

The VxUpdate repository partition cannot be moved or resized from the NetBackup Appliance Shell Menu. You can move and resize this partition from the NetBackup Appliance Web Console. However, the maximum size is limited to 100GB. Fixes for these issues are planned for an upcoming appliance release.

The Support > Collect Inventory command fails if you attempt to run it on NetBackup Appliance 5240 models that do not include a QLogic QLE8442 card. Any model 5240 with I/O configuration H is exempt, as it is not iSCSI capable. Although the command output results with a corresponding failure message, the underlying hardware monitoring continues to work except for the EthTool plug-in that handles SFP Alerts.

When either one of the following appliance commands are run on an appliance with software version 3.2, they may not respond as expected and appear to hang:

To resolve the issue, reboot the appliance and run the command again. If the problem persists, contact Veritas Support and refer them to article 100047385.