Enterprise Vault.cloud™ Folder Sync 1.14.0 Administration Guide

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  1. About Folder Sync
    1.  
      About this guide
    2.  
      About Folder Sync
    3.  
      About Exchange Online folder synchronization
    4.  
      About support for multiple instances of Folder Sync
    5.  
      Changes introduced in version 1.13.3
    6.  
      Changes introduced in version 1.13
    7.  
      Folder Sync revision history
  2. Requirements for Folder Sync
    1.  
      Compatibility with Microsoft Exchange
    2.  
      Folder Sync Microsoft SQL Server requirements
    3.  
      Where to install Folder Sync
    4. Requirements for the servers on which Folder Sync is installed
      1.  
        Installing the Azure Active Directory module for Windows PowerShell
  3. Preparing the service and admin accounts for Folder Sync
    1.  
      Service account and administration account requirements for Folder Sync
    2.  
      Creating the Folder Sync service account
    3.  
      Preparing the administration account for Exchange 2016 or 2013
    4.  
      Preparing the administration account for Exchange 2010
    5.  
      Preparing the administration account for Exchange 2007
    6.  
      Preparing an administration account for Office 365
  4. Installing or upgrading Folder Sync
    1.  
      About installing or upgrading Folder Sync
    2.  
      Performing a new installation of Folder Sync
    3.  
      Upgrading from the Folder Sync 1.13 original release or later
    4.  
      Upgrading from Folder Sync 1.12
    5.  
      Upgrading from Folder Sync 1.11 or earlier versions
  5. Configuring the Folder Sync task
    1.  
      Configuring the settings for the Folder Sync task
    2.  
      Restarting the Folder Sync task
  6. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  7. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2. Viewing the All Mailboxes table
      1.  
        Contents of the All Mailboxes table
    3. Viewing the Folder Sync job list
      1.  
        Contents of the Folder Sync job list
    4. Viewing the Folder Sync mailbox report
      1.  
        Contents of the Folder Sync mailbox report
    5. Viewing the Folder Sync status report
      1.  
        Contents of the Folder Sync status report
    6.  
      Disabling or enabling Folder Sync from the Administration Console
    7.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  8. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional time-outs of the Folder Sync service

Folder Sync revision history

Table: Folder Sync revision history lists the changes to Folder Sync in recent releases.

Table: Folder Sync revision history

Folder Sync version

Release date

Changes

Folder Sync 1.13.3

(V1.94.6662 binaries)

April 2018

The Enterprise Vault.cloud region names have changed when you select your Enterprise Vault.cloud data center server during the configuration of the Folder Sync task.

See Changes introduced in version 1.13.3.

Folder Sync 1.13.2

(V1.94.6584 binaries)

January 2018

This version adds support for the Enterprise Vault.cloud US-US3 region data center.

Folder Sync 1.13.1

(V1.94.6506 binaries)

November 2017

This version added support for Exchange forest child domains. This version also added support for the handling of folder names that include invalid XML characters.

Folder Sync 1.13 original release

(V1.94.6460 binaries)

September 2017

This version of Folder Sync was the first version to provide folder synchronization for both on-premises Exchange and Office 365, including hybrid environments.

A full list of the changes in this version is provided elsewhere. See Changes introduced in version 1.13.

Folder Sync 1.12

(V1.94.6296.26980 binaries)

March 2017

This was the first generally available version of Folder Sync for Office 365 folder synchronization.

Note:

You were unable to upgrade from previous versions of Folder Sync to this version.

Folder Sync 1.11

(V1.93.5735 binaries)

February 2016

This version of Folder Sync for on-premises Exchange introduced the following enhancements:

  • A new Auto Select New Targets configuration option. If the option is selected, scheduled Folder Sync synchronizations target any new mailboxes that are added between synchronizations.

  • Support for SQL Server 2012 as the Folder Sync database.

  • Support for Windows Server 2012 R2 as the Folder Sync host server.

This version also includes a number of bug fixes, including the following:

  • If the default language of the Folder Sync service account's SQL login was set to a language other than British English that supports an international date format, synchronizations could fail to run.

  • Folder Sync threw an exception when you created a new scheduled synchronization, if you typed a value in the minute field.

  • Folder Sync did not synchronize a folder if the folder name consisted of a tab character only, or a tab and a space.

  • The Job Type column of the job list always displayed Messages, regardless of the job type. Also the Processed column did not include processed folders, only messages.

  • The Is equal to filter option for the Started and Stopped columns of the job list did not work.

Folder Sync 1.10.1

(V1.92.5493 binaries)

March 2015

This version of Folder Sync for on-premises Exchange included fixes for the following issues:

  • During an upgrade, database index creation sometimes timed out and resulted in an incompatible database schema error.

  • Under some circumstances, transactions that failed due to a connection error were not retried when the connection was restored. This issue sometimes resulted in folder display issues in Personal.cloud.

  • If the default language of the Folder Sync service account's SQL login was set to British English, Folder Sync failed to start new jobs after the 12th day of each month.

Folder Sync 1.10

(V1.92.5155 binaries)

March 2014

This version of Folder Sync for on-premises Exchange contained the following enhancements:

  • Support for Exchange 2013

  • Support for Exchange 2013 DAG (Database Availability Groups)

  • Support for Active Directory resource forests

  • Support for child domain synchronization

  • A new Workers configuration option lets you set the number of threads to use for concurrent mailbox synchronizations.