Arctera Enterprise Vault™ eDiscovery Installation Guide

Last Published:
Product(s): Enterprise Vault (15.2)
  1. Introducing eDiscovery
    1.  
      Key features of eDiscovery
    2.  
      About the eDiscovery components
    3. Product documentation
      1.  
        White papers on the Arctera Support website
      2.  
        eDiscovery training modules
  2. Preparing to install eDiscovery
    1. Configuration options for eDiscovery
      1.  
        eDiscovery configuration for large installations
      2.  
        eDiscovery configuration for smaller installations
    2.  
      Supported versions of Enterprise Vault in eDiscovery environments
    3. Prerequisites for Arctera eDiscovery
      1.  
        Prerequisites for the SQL Server computer
      2.  
        Prerequisites for the Arctera eDiscovery server computer
      3.  
        Prerequisites for the Enterprise Vault server computer
      4.  
        Prerequisites for Arctera eDiscovery client computers
    4.  
      Configuring Outlook to enable the processing of items with many attachments or many recipients
    5.  
      Setting the Windows and ASP.NET Temp folder permissions
    6. Security requirements for temporary folders
      1.  
        Granting additional users and groups access to the temporary folders
    7.  
      Disabling networking facilities that can disrupt a eDiscovery environment
    8.  
      Disabling the Windows Search Service on the eDiscovery server
    9.  
      Ensuring that the Windows Server service is running on the eDiscovery server
    10.  
      Configuring the SQL Server Agent service
    11.  
      Assigning SQL Server roles to the Vault Service account
    12.  
      Installing and configuring the SQL full-text search indexing service
    13.  
      Verifying that Enterprise Vault expands distribution lists
  3. Installing eDiscovery
    1. Installing the eDiscovery server software
      1.  
        Allowing Enterprise Vault to communicate with eDiscovery through the Windows firewall
      2. Creating the configuration database and customer databases
        1.  
          Configuring analytics database locations
      3. Setting up a Insight eDiscovery Custodian Manager website
        1.  
          Assigning the required Active Directory permissions to the Insight eDiscovery Custodian Manager synchronization account
      4.  
        Uploading the eDiscovery report templates
      5. Configuring eDiscovery for use in a SQL Server Always On environment
        1.  
          Using SQL Server Reporting Services in an Always On environment
      6. Installing eDiscovery in a clustered environment
        1.  
          Configuring eDiscovery for use in a Network Load Balancing cluster
      7.  
        Maximizing security in your eDiscovery databases
    2. Installing the eDiscovery client
      1.  
        Modifying the configuration file for the eDiscovery client
      2.  
        Using the MSI installer package to install the eDiscovery client
  4. Appendix A. Ports that eDiscovery uses
    1.  
      Default ports for eDiscovery
    2.  
      Changing the ports that eDiscovery uses
  5. Appendix B. Troubleshooting
    1.  
      Error messages appear in the event log when upgrading to eDiscovery 15.2
    2.  
      Enterprise Vault eDiscovery Manager service not created
    3.  
      Enterprise Vault eDiscovery Manager service does not start
    4.  
      "Access is denied" message is displayed when you try to create a customer database on a UAC-enabled computer
    5.  
      Cannot create or upgrade eDiscovery customer databases when Symantec Endpoint Protection is running
    6.  
      Permissions error when uninstalling the eDiscovery client from a UAC-enabled computer
    7.  
      Uninstalling the eDiscovery client from a shared location may prevent other users from starting the client
  6. Appendix C. Installing and configuring the Enhanced Auditing feature
    1.  
      Overview
    2.  
      Prerequisites for the Enhanced Auditing feature
    3.  
      Installing the Enhanced Auditing feature
    4.  
      Post installation steps
    5.  
      Upgrading the Enhanced Auditing setup
    6.  
      Modifying the Enhanced Auditing setup
    7.  
      Repairing the Enhanced Auditing setup
    8.  
      Uninstalling the Enhanced Auditing setup
    9.  
      Managing access from eDiscovery

Configuring Outlook to enable the processing of items with many attachments or many recipients

You must install a supported version of Outlook on the eDiscovery server so that application users can export Exchange Server items in PST format and download the original versions of the items.

By default, Outlook does not allow any items that have more than 2048 attachments or 2048 recipients to be opened. To avoid problems when application users try to export or download any items that have a larger number of attachments or recipients, set the registry values AttachmentMax and RecipientMax on the eDiscovery server.

To configure Outlook to enable the processing of items with many attachments or many recipients

  1. On the eDiscovery server, start the Registry Editor.

  2. Do one of the following:

    • If you do not use policies, locate and then click the following registry subkey:

      HKEY_CURRENT_USER\Software\Microsoft\Office\version\Outlook\Options\Mail

    • If you use policies, locate and then click the following registry subkey:

      HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\version\Outlook\Options\Mail

    Where version is 16.0 for Outlook 2016, 19.0 for Outlook 2019, and 22.0 for Outlook 2022.
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type AttachmentMax, and then press Enter.
  5. Right-click AttachmentMax, and then click Modify.
  6. In the Value data box, type the required value, and then click OK.

    The recommended value is FFFFFFFF in hexadecimal.

  7. Repeat steps 3 through 6 to add the RecipientMax registry entry.
  8. Exit the Registry Editor.

More Information

Prerequisites for the Arctera eDiscovery server computer