Veritas Entitlement Management System Guide

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Introduction

This article contains basic information about the Veritas Entitlement Management System (VEMS).  For more in-depth information, please refer to the user guides attached at the bottom of the page.

 

About the Veritas Entitlement Management System

The Veritas Entitlement Management System (VEMS) is an entitlement management portal that provides access to entitlements purchased from Veritas. As orders are fulfilled by Veritas, Entitlements are created in the customer's VEMS Account that allows the Users of the VEMS account to access the Entitlement information, to download software, and to generate license keys within that Account.

Users who need to be able to view and manage entitlement information, to download software, to generate license keys, and to open technical support cases need to be able to access VEMS.

The general features of the Veritas Entitlement Management System include:

  • Ability to view and manage Entitlements across multiple VEMS accounts
  • Ability to download software associated with Entitlements
  • Ability to generate and manage license keys
  • Ability to manage Enterprise Flex contracts
  • Ability to manage User access
  • Ability to group Entitlements
  • Who can Access a VEMS account?

Entitlements are held in VEMS Accounts. An Entitlement can only be held by a single VEMS Account. Active Users of an Account can access Entitlements held by a VEMS Account.

Customers are responsible for managing their VEMS Accounts and ensuring that only authorized Users have access to their VEMS Accounts. Users need access to a VEMS Account to be able to manage Users, to access Entitlement information, to download software, to generate license keys, and to open technical support cases.

Users can be associated with an unlimited number of Accounts. Users can have different levels from privileges across Accounts. These privileges include being able to manage User access as an Administrator, being able to download software, being able to generate license keys, and being restricted to only being able to view Entitlements.

Account Administrators are able to add, remove, and modify User access. User access may also be granted by the Veritas order fulfillment process. The Entitlement Owner listed on the Veritas order is added to the VEMS account and provided the ability to access all Entitlements held by the Account associated with the order. The first Entitlement Owner User added to an Account is granted Administrator privileges.

ShipTo contacts on the Veritas order may also be given access to specific Entitlements within an Account. Orders must be include a ShipTo Account Number that is different from the Entitlement Owner's Account Number in order for the ShipTo contact to be provided access. The ShipTo contact will be provided access to Entitlements created by the order for at least sixty days. After sixty days, an Account administrator can remove the ShipTo contact's access. For more information, see the VEMS User Guide.

 

Accessing VEMS

  1. Open https://www.veritas.com/support in a web browser
  2. Click Licensing

NOTE:  Users need to have a Veritas Account. New Users will need to register by clicking Register Now on the Veritas Account login page.

 

Downloading Software

Software downloads can be accessed from the Dashboard, Entitlements, and Downloads tabs by clicking the Image download button. Which one to use is a matter of preference. In each tab, entitlements can be filtered by product or located by Entitlement ID.

 

Generating and Accessing Licenses

Licenses can be generated in the Dashboard and Entitlements tab by clicking the Image key generation button. Entitlements can be sorted by product, account name, etc. They can also be located by Entitlement ID, contract number, and other search criteria. Which one to use is a matter of preference. Customers will be asked to select a version and quantity when generating keys and can add notes to the key generated.

The License Keys tab displays license keys and files that have already been generated. Users may also save, print, and email generated licenses from this tab under Actions:

Image

NOTE: Box product serial numbers and vouchers must first be registered by clicking the "Redeem Voucher & Register Serial Number" icon in the Entitlements tab. The information required to register (serial number for box products, voucher and order number for vouchers) will be included in the packaging.

 

Obtaining VEMS Access

Customers who were not associated with an order may request access to their respective accounts' licenses by contacting their Administrator. Customers may contact Veritas Customer Care at CustomerCare@Veritas.com for assistance if they do not know who their Administrators are. Requests will first be routed to an Administrator. If the listed Administrator is no longer with the company or is unresponsive, Customer Care will require written authorization from an employee of the end-user company before providing VEMS access.

NOTE: Accounts for VEMS may be created using a shared/generic mailbox such as "technicalsupport@companydomain.com," but a real individual's name must be used and users will not be allowed to open cases using shared mailboxes. Veritas does not recommend the use of shared mailboxes for VEMS access.

NOTE:  End-users admins may add partners and consultants to their accounts at their discretion. VEMS access requests from partners and consultants submitted to Customer Care will be routed to the customer's existing administrator for approval.

 

Obtaining Admin Access in VEMS

Users may request Admin access from existing administrators. Users may contact CustomerCare@Veritas.com for assistance if they do not know who their administrator is.

If the listed admins are no longer associated with your company, please email Customer Care at CustomerCare@Veritas.com to request admin access. Please include a statement that the listed admins are no longer with your company and that you require admin level permissions.

Example: “I represent and warrant to Veritas that I am an employee of [Company] and I am authorized to have the requested level of access to [Company's] VEMS account and that the currently listed administrator(s) is/are no longer associated with [Company].”

NOTE: Some accounts did not have administrators and were migrated to VEMS with a generic contact listed as the admin. To have this changed, please email Customer Care following the instructions above to have a new administrator assigned.

NOTE: End-users admins may grant partners and consultants admin access at their discretion. VEMS admin access requests from partners and consultants submitted to Customer Care will be routed to the customer's existing administrator, or a direct employee of the end user organization if the current admin is no longer an employee.

 

Changing Email Addresses

If a user's email address changes, their admin can inactivate the username associated with the old email address and add a new username for the new email address.  For more information, see the User Guide or online Help.

Changing Usernames

If a username has been spelled incorrectly and needs to be corrected, please contact CustomerCare@Veritas.com.

Downloads

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