Customer Trust Portal

Customer Trust Portal

Product Security

The Product Security Group (PSG) works in partnership with the Global Security Office (GSO) and Legal teams to ensure product security across the company; verifying that Veritas solutions are free from exploitable vulnerabilities, threat vectors are identified and mitigated, and cybersecurity risks are managed at an acceptable level for Veritas and our customers.


Please visit our Privacy site for the Veritas Complete Online Privacy Statement, product/service privacy notices and compliance with GDPR for our customers and our providers:

Please scroll down the Privacy page for specific tabbed information.

Customer Trust

The Customer Trust Office makes it easy for customers to do business with Veritas. The Customer Trust Office partners with Legal, Sales, Product Security, and Service Delivery to solve customer security and compliance related needs. Our customers trust Veritas as their provider of security products, solutions, and information management.

The Customer Trust Office provides our customers with a deeper understanding of how Veritas keeps their data secure, as it is entrusted to Veritas for the best protection available in the industry. We assist the customer throughout the lifecycle of their relationship with Veritas: pre- and post-sale, as well as during renewal.

The Customer Trust Office is an information security clearinghouse to respond to customer confidential information requests for proposals (RFPs), request for information (RFIs, assessment response, conference calls) and performs customer contract security language due diligence.

Public Sector Voluntary Product Accessibility Template VPAT/Section 508 (of U.S. Rehabilitation Act of 1973)

The Customer Trust Portal is the right location to request Product VPATs. Please complete the following information.

  1. Upon clicking the link below, it will open your email application, and populate the TO: field with our VPAT support email.

    In your email, please be as specific and provide as much information as possible.

    This can include:

    • Product(s) name(s) and version(s),
    • End customer name
    • Partner reseller/disti name, and name(s) of individuals involved, and
    • Any/all information regarding the contract, P.O., deal, RFP/RFQ/RFI that your request pertains to

    The more information you are able to provide in your request, the easier & faster your request can be addressed.

  2. Unless there are extenuating circumstances, the VPAT support team tries to acknowledge / respond within 24 hours upon receiving the request

To provide confidential data, the Recipient acknowledges a non-disclosure agreement (NDA) between the parties.  By accepting the NDA terms, the customer gains access to confidential information related to our ISO aligned Information Security Program. This Customer Trust Office coordinates with other subject matter experts to provide detailed answers back to the Recipient.