Enterprise Vault™ Troubleshooting Reporting

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0)
  1. About this document
    1.  
      About this technical note
    2.  
      About troubleshooting Enterprise Vault Reporting
  2. Setting up SQL Server Reporting Services
    1.  
      About Setting up SQL Server Reporting Services
  3. Troubleshooting configuration and report deployment
    1.  
      About troubleshooting configuration and report deployment
    2.  
      About using DTrace with Microsoft SQL Server Reporting Services
    3. Identifying the problem
      1.  
        "Reporting Configuration Utility is unable to copy file..." message
      2. "Reporting has been configured on this machine. However, there were a few warnings and/or errors..." message
        1.  
          About Enterprise Vault auditing
        2.  
          About FSA Reporting
      3.  
        "Authentication failed for reporting user" error message
      4.  
        "The specified SQL Server does not exist" error message
      5.  
        "Ensure that you can browse to the Report Manager..." error message
      6.  
        "EnterpriseVaultDirectory database does not exist..." error message
      7.  
        "Failed to connect to the specified SQL Server with the credentials you provided" error message
      8.  
        "Failed to deploy reports on the report server" error message
      9.  
        Error code 1 and log file error "System Net.Web Exception: Page cannot be found"
      10.  
        Log file error "Assembly security permission grant set"
      11.  
        "Couldn't disable MyReports" error
    4.  
      Configuring Reporting and deploying the reports
  4. Troubleshooting accessing the reports
    1.  
      About troubleshooting accessing the reports
    2.  
      Unable to view the reports
    3.  
      Report Server web page does not show the Enterprise Vault folder
    4.  
      Role assignments and changes fail to get implemented
    5.  
      Unable to access Enterprise Vault reports from a different domain
    6.  
      Unable to access Report Manager on a 64-bit Windows system due to a permissions issue
    7.  
      Changing the Reporting user account details
  5. Troubleshooting using and exporting the reports
    1.  
      About troubleshooting using and exporting the reports
    2. Troubleshooting problems with report content
      1.  
        Images or data fail to appear
      2.  
        Reports omit data related to some vault stores
      3.  
        No information appears in the Data Analysis reports
      4.  
        No information appears in reports that use Monitoring data
      5.  
        No information appears in reports that use auditing data
      6.  
        Domino Server Journal Mailbox Archiving Health report: Unable to distinguish between Domino journal mailbox locations
    3. Troubleshooting report export
      1.  
        CSV format: All data appears in a single cell in Excel
      2.  
        Excel format: Date and timestamp does not appear
      3.  
        XML file format: "Page cannot be displayed" error
      4. Known Issues with report export
        1.  
          DBCS characters unreadable in PDF format
        2.  
          Archive quota usage report: Problems when exported in CSV or XML format
        3.  
          CSV and XML format Data Analysis reports omit table header information
    4.  
      About using Reporting with multiple Reporting Services

Error code 1 and log file error "System Net.Web Exception: Page cannot be found"

Symptoms: The Reporting Configuration utility displays an error message with error code 1 and the message:

Error: Report Deployment Failed. Miscellaneous error.

In addition, the following error message appears in EVDeployReports.Log:

System Net.Web Exception: The request failed with HTTP status 404: 
Page cannot be found

Cause: Enterprise Vault could not access the Report Server to deploy the reports, due to firewall or trusted site settings.

Resolution:

  1. On the Report Server computer, open Internet Explorer, select Tools > Internet Options, and select the Connections tab.
  2. Click LAN Settings and, in the Proxy server area, clear the Use a Proxy Server for LAN check box.
  3. Click OK and then click OK again to exit the dialogs.
  4. Again from Internet Explorer select Tools > Internet Options and select the Security tab.
  5. Select the Local intranet web content zone. Then, in the Local intranet area, click Sites to display the Local intranet dialog.
  6. Click the Advanced button and add the URL for the Report Server to the list of websites in this zone. The Report Server URL is as follows:

    http://<host_name>/<report_server_name>/

    Where:

    <host_name> is the fully qualified host name of the computer hosting the Microsoft SQL Server Reporting Services Report Server.

    <report_server_name> is the name of the Report Server.

    For example:

    http://myserver.evdomain.com/ReportServer

    or:

    http://myserver.evdomain.com/ReportServer$MyInstance

    where MyInstance is the Reporting Services instance name. You can obtain this URL from the RSReportServer.config file. This file is present in the parent folder of the bin folder where the reports are to be installed. Typically this path is as follows:

    SQL_Server_install_path\SQL_reporting_install_folder\ Reporting Services\ReportServer

    For example:

    C:\Program Files\Microsoft SQL Server\MSSQL.2\Reporting Services\ReportServer

  7. Click Close or OK and then OK to close the Local intranet dialogs. Then click OK to exit the Internet Options dialog.
  8. Rerun the Reporting Configuration utility with the Configure Reporting and deploy or upgrade reports option.

    See Configuring Reporting and deploying the reports.