Enterprise Vault™ Troubleshooting the Monitoring Database and Agents

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)

Troubleshooting journal mailbox monitoring

If there is a specific problem with Operations Manager's journal mailbox monitoring failing to return any data, there may be a problem with the Journal Mailbox Manager registration.

To troubleshoot journal mailbox monitoring

  1. Run DTrace on MonitoringAgent.exe.

    For information on how to use DTrace, see the chapter on DTrace in the Utilities guide.

  2. Examine the DTrace log for entries similar to the following:
    JournalMailboxManager with CLSID <GUID> not registered
  3. If you see DTrace entries like this, you need to register the Journal Mailbox Manager. Open a command prompt window and navigate to the Enterprise Vault installation folder. Then enter the following command:

    JournalMailboxManager.exe /regserver