Enterprise Vault™ Troubleshooting the Monitoring Database and Agents

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)

About problems with Enterprise Vault Monitoring agents

Problems with the Enterprise Vault Monitoring agents can manifest themselves as follows:

  • With Enterprise Vault Operations Manager:

    You can access Enterprise Vault Operations Manager successfully, but you cannot see monitoring data for one or more of the Enterprise Vault servers, or for Exchange journal mailboxes.

  • With Enterprise Vault Reporting:

    Server Monitoring is enabled, but there is no data displayed in the following Enterprise Vault Operation Reports, which rely on data gathered by the Monitoring agents:

    • Domino Server Journal Mailbox Archiving Health

    • Domino Server Journal Mailbox Archiving Trends

    • Enterprise Vault 24-hour Health Status

    • Enterprise Vault Seven-day Health Status

    • Exchange Server Journal Mailbox Archiving Health

    • Exchange Server Journal Mailbox Archiving Trends