Enterprise Vault™ Troubleshooting FSA Reporting

Last Published:
Product(s): Enterprise Vault (12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)
  1. About this document
    1.  
      About this technical note
    2.  
      About troubleshooting FSA Reporting
  2. Troubleshooting an upgrade of FSA Reporting
    1.  
      About troubleshooting an upgrade of FSA Reporting
    2.  
      'Failed to upgrade FSA Reporting database' event log error message
    3.  
      Archive information is not shown for some volumes
  3. Troubleshooting the configuration of FSA Reporting
    1.  
      About troubleshooting the configuration of FSA Reporting
    2.  
      Error message 'Not able to resolve file server FQDN for this file server'
    3.  
      FSA Reporting scans fail to start, no change in scan status
    4.  
      Error message 'Enterprise Vault cannot enable/disable the FSA Reporting data collection settings now'
    5.  
      Error message: 'Enterprise Vault cannot access the FSA Reporting web service'
    6.  
      Error message: 'Could not connect to FSAReporting virtual server'
    7.  
      File server disk space issues
    8.  
      Warning message 'Total number of file types exceeds one thousand'
    9.  
      Problems after failover in a building blocks environment
    10.  
      Recreating the File Collector service if it is missing
    11.  
      Troubleshooting the FSA Reporting web service
    12.  
      Adding the FSA Reporting web service locations to the Local intranet zone
    13.  
      Configuring the FSA Reporting web service manually
  4. Troubleshooting issues with FSA Reporting reports
    1.  
      About troubleshooting issues with the FSA Reporting reports
    2.  
      Troubleshooting accessing the FSA Reporting reports
    3.  
      'File Group Space Usage on a Server' report shows double the number of files on some target volume shares
  5. Using DTrace to troubleshoot FSA Reporting
    1.  
      About using DTrace to troubleshoot FSA Reporting
    2.  
      Troubleshooting FSA Reporting with DTrace

Adding the FSA Reporting web service locations to the Local intranet zone

Use the following procedure to make sure that the correct URLs for the FSA Reporting web service locations are included in Internet Explorer's Local intranet zone.

To add the URLs for the FSA Reporting web service to the Local intranet zone

  1. If you have already obtained the list of WSLocation entries from the Directory database's FSAReportingWSLocations table, go straight to step 5.
  2. Start SQL Server Management Studio or SQL Query Analyzer and connect to the SQL Server that runs the Enterprise Vault Directory database.
  3. Enter and run the following query:
    USE EnterpriseVaultDirectory
    SELECT WSLocation FROM FSAReportingWSLocations
  4. Note down all the WSLocation entries that the query returns.
  5. Perform the remaining steps of this procedure on the following computers:

    • All Enterprise Vault servers.

    • Any computer on which a standalone Administration Console is installed.

    • Each file server that is enabled for FSA Reporting.

    • Any FSA Reporting proxy server, if its scans fail with event log errors.

  6. Open Internet Explorer with administrator privileges. Then, on Internet Explorer's Tools menu, select Internet Options.
  7. On the Security tab, click Local Intranet and then click Sites.
  8. On the Local intranet dialog, click Advanced.
  9. Make sure that all of the WSLocation entries that you noted in step 4 are present in the Local intranet zone. Add the entries if they are not already present in the Local intranet zone.

    You must add the entries to the Local intranet zone: it is not sufficient to add them to the Trusted Sites zone.

  10. Make sure that the Local intranet zone's user authentication is set to "Automatic logon only in Intranet zone".
  11. Save the Internet Explorer settings and close Internet Explorer.