Enterprise Vault™ Troubleshooting FSA Reporting
- About this document
- Troubleshooting an upgrade of FSA Reporting
- Troubleshooting the configuration of FSA Reporting
- Troubleshooting issues with FSA Reporting reports
- Using DTrace to troubleshoot FSA Reporting
'Failed to upgrade FSA Reporting database' event log error message
Problem: After an upgrade from Enterprise Vault 8.0 to any version of Enterprise Vault 9.0, the following error message appears in the Enterprise Vault event log:
Failed to upgrade FSA Reporting database EnterpriseVaultFSAReporting, SQL Server %1. Error: %2
where %1 is the name of the SQL Server and %2 provides more information about the error.
Cause: The Enterprise Vault 8.0 FSA Reporting database did not upgrade successfully to Enterprise Vault 9.0.
Resolution: To identify the exact cause of the upgrade failure, examine the log file
FSAReportingWebServiceConfigUtility.log, located in the
Reports subfolder of the Enterprise Vault installation folder, for example
C:\Program Files (x86)\Enterprise Vault.
One possible cause is that Enterprise Vault cannot connect to the SQL Server that hosts the FSA Reporting database. Make sure that you can connect to the SQL Server computer from the Enterprise Vault server on which you run the upgrade.
In many cases the problem is that Enterprise Vault was unable to put the EnterpriseVaultFSAReporting database into single user mode. If the log file indicates that this is the cause, do as follows:
Make sure that all existing connections to the EnterpriseVaultFSAReporting database are closed.
Then restart the Enterprise Vault Directory service, to trigger another attempt to upgrade the EnterpriseVaultFSAReporting database.