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Arctera™ System Recovery 24 User's Guide

Last Published: 2025-04-07

Product(s): System Recovery (24.0)

Introducing Arctera System Recovery
1. About Arctera System Recovery
2. The components of Arctera System Recovery
3. Accessing Help and Support for Arctera System Recovery
4. Sending your feedback regarding Arctera System Recovery 24
5. Accessing Arctera QuickAssist (AQA)
6. Updating Arctera System Recovery with Arctera Update
Installing Arctera System Recovery
1. System requirements for Arctera System Recovery
2. Supported file systems, disk types, disk partition schemes, and removable media
3. Feature availability in Arctera System Recovery
4. About the trial version of Arctera System Recovery
5. Installing Arctera System Recovery
  1. Activating and setting up Arctera System Recovery after installation
  2. Activating Arctera System Recovery after the trial period
6. Uninstalling Arctera System Recovery
7. System requirements for Arctera System Recovery Manager
8. Installing Arctera System Recovery Manager
Ensuring the recovery of your computer
1. Creating a new Arctera System Recovery Disk
2. Customizing an existing Arctera System Recovery Disk
3. About restoring a computer from a remote location by using LightsOut Restore
  1. Configuring LightsOut Restore
4. Testing the Arctera System Recovery Disk
Getting Started
1. How to use Arctera System Recovery
2. Starting Arctera System Recovery
3. Configuring Arctera System Recovery default options
4. Setting up default general backup options
  1. Setting a default backup destination
5. Improving your computer's performance during a backup
6. Enabling network throttling
7. Setting default options for the Windows notification area
8. File types and file extension
9. Removing or changing the unique name for an external drive
10. Configuring default FTP settings for use with Offsite Copy
11. Logging Arctera System Recovery messages
12. Enabling email notifications for product (event) messages
13. Setting up your first backup using Easy Setup
14. Home page
15. Status page
16. Tasks page
17. Tools page
18. Advanced page
19. Using Arctera System Recovery RESTful Application Programming Interfaces (APIs)
Best practices for backing up your data
1. About backing up your data
2. Best practices for backing up data
3. What to do when a backup is finished
4. Tips for running defined backups
5. Backup destinations
6. Backing up dual-boot computers
7. Manually validating recovery points
Backing up entire drives
1. Defining a drive-based backup
2. Compression levels for recovery points
3. Running a one-time backup from Arctera System Recovery
4. Running a backup from Arctera System Recovery Disk
5. How Offsite Copy works
Backing up files and folders
1. Backing up files and folders
Running and managing backup jobs
1. Running an existing backup job immediately
  1. Running a backup to create an alternate type of recovery point
2. Adjusting the speed of a backup
3. Stopping a backup or a recovery task
4. Verifying that a backup is successful
5. Viewing the properties of a backup job
6. Editing backup settings
7. Enabling event-triggered backups
8. Editing a backup schedule
9. Disabling or enabling a backup job
10. Deleting backup jobs
11. Adding users who can back up your computer
12. Configuring access rights for users or groups
Backing up remote computers from your computer
1. About backing up other computers from your computer
2. About the Arctera System Recovery Agent
  1. Using the Arctera System Recovery Agent
  2. About managing the Arctera System Recovery Agent through Windows Services
3. About deploying the Arctera System Recovery Agent
4. Best practices for Arctera System Recovery services
5. Viewing Arctera System Recovery Agent dependencies
6. About controlling access to Arctera System Recovery
Monitoring the status of your backups
1. About monitoring backups
  1. Refreshing the information that displays about hard disk configuration changes
2. Icons on the Home page
3. Icons on the Status page
4. Configuring Arctera System Recovery to send SNMP traps
5. Customizing the status reporting of a drive (or file and folder backups)
6. Viewing drive details
7. Improving the protection level of a drive
8. About using event log information to troubleshoot problems
Managing and Monitoring the backup status of remote computers using Arctera System Recovery Manager
1. About
2. Configuring Windows firewall exceptions for Arctera System Recovery Manager
3. Starting Arctera System Recovery Manager
4. Icons on the Arctera System Recovery Manager console
5. Configuring Arctera System Recovery Manager default options
6. Viewing Arctera System Recovery Dashboard
7. Adding a remote computer to All Computers
  1. Importing a text file to add multiple remote computers to All Computers
8. Searching a remote computer from All Computers
9. Modifying the logon credentials for the remote computers
10. Running or Deleting Backup Jobs for the Remote computers
11. Removing a remote computer from the All Computers
12. Viewing the backup protection status of a remote computer
13. Viewing the backup protection status for a remote computer
14. Viewing the Protection Status report
15. About Backup Tasks
  1. Recovery Point Set and Independent Recovery Point in backup job
  2. Tips for creating recovery points
16. Creating Backup Jobs
17. Editing Backup Jobs
18. Removing Backup Jobs
19. Applying Backup Jobs
Exploring the contents of a recovery point
1. About exploring recovery points
2. Exploring a recovery point through Windows Explorer
  1. Mounting a recovery point from Windows Explorer
3. Opening and restoring files within a recovery point browser
4. Dismounting a recovery point drive
5. Viewing the drive properties of a recovery point
Managing backup destinations
1. About backup destinations
2. Differences between drive-based backups and file and folder backups
3. Cleaning up old recovery points
4. Deleting a recovery point set
5. Deleting recovery points within a recovery point set
6. Copying recovery points
7. About managing file and folder backup data
8. Automating the management of backup data
9. Moving your backup destination
10. About support of OneDrive for Business
Managing virtual conversions
1. Defining a virtual conversion job
2. Running an existing virtual conversion job immediately
3. Viewing the properties of a virtual conversion job
4. Viewing the progress of a virtual conversion job
5. Editing a virtual conversion job
6. Deleting a virtual conversion job
7. Running a one-time conversion of a physical recovery point to a virtual disk
Managing cloud storage
1. Direct to cloud
2. Downloading OpenStorage Files
3. How Offsite Copy works for cloud storage
4. About creation of Amazon Machine Image (AMI) in Amazon from Arctera System Recovery backups
  1. How to create an Amazon Machine Image (AMI)
  2. How to view the conversion tasks and AMI status
5. About S3-Compatible Cloud Storage
  1. Using S3-Compatible Cloud Storage in Arctera System Recovery
6. About Arctera System Recovery supporting Arctera Access
  1. Using Arctera Access Storage in Arctera System Recovery
7. About the Cloud Instance Creator Utility
Recovering files, folders, or entire drives
1. About recovering lost data
2. Recovering files and folders by using file and folder backup data
3. Recovering files and folders
4. Recovering a secondary drive
5. Recovering a drive
6. Exploring files and folders on your computer by using Arctera System Recovery Disk
7. Recovering files and folders by using Arctera System Recovery Disk
Recovering a computer
1. About recovering a Unified Extensible Firmware Interface (UEFI)-based computer
2. Booting a computer by using the Arctera System Recovery Disk
  1. Configuring a computer to start from a USB device or DVD
3. Preparing to recover a computer by checking the hard disk for errors
4. Recovering a computer
5. Recovering a computer from a virtual disk file
6. Recovering a computer with different hardware
7. About using the networking tools in Arctera System Recovery Disk
8. Viewing the properties of a recovery point in the Arctera System Recovery Disk
9. Viewing the properties of a drive within a recovery point in the Arctera System Recovery Disk
10. About the Support Utilities
Copying a hard drive
1. Preparing to copy a hard drive
2. Copying one hard drive to another hard drive
Using the Arctera System Recovery Granular Restore Option
1. About the Arctera System Recovery Granular Restore Option
2. Best practices when you create recovery points for use with the Granular Restore Option
  1. Protecting your Microsoft Exchange server for successful backups
3. Starting the Granular Restore Option
4. Starting Granular Restore Option and opening a specific recovery point
5. Restoring a Microsoft Exchange mailbox
6. Restoring a Microsoft Exchange email folder
7. Restoring a Microsoft Exchange email message
8. Restoring files and folders using Granular Restore Option
Appendix A. Backing up databases using Arctera System Recovery
1. About backing up databases using Arctera System Recovery
2. Creating a manual cold (offline) backup
3. Creating an automatic warm backup
4. Creating a hot (online) backup using Arctera System Recovery
Appendix B. Backing up Active Directory
1. Tips for protecting a domain controller in Active Directory
Appendix C. Backing up Microsoft virtual environments
1. About backing up Microsoft virtual hard disks
2. About backing up and restoring Microsoft Hyper-V virtual machines
Appendix D. Using Arctera System Recovery 24 and Windows Server Core
1. About Arctera System Recovery 24 and Windows Server Core
2. Installing Arctera System Recovery 24 on Windows Server Core using commands
Index

About backing up and restoring Microsoft Hyper-V virtual machines

To create a backup of a Microsoft Hyper-V virtual machine, you must back up the volumes of the computer where the virtual machine is hosted. Create either a live backup or a system state backup of the host machine. You cannot back up or restore a specific virtual machine. A live backup is created while the virtual machine is running (hot backup).

A system state backup is created in any of the following conditions:

The guest operating system on the virtual machine is not running (cold backup).
The Hyper-V VSS integration component is not installed in the virtual machine.

Note:

Arctera System Recovery is unable to back up cluster shared volumes. Because volumes in such a configuration are accessible to each of the clustered Hyper-V host computers, a given volume cannot be locked for backup . However, clustered disks can be backed up by Arctera System Recovery because one host has exclusive access to the disk.

To create a backup of a running virtual machine, the following conditions must be met:

The guest operating system must be running.
The guest computer must be running Windows Server 2012 or later.
If the guest computer is running Windows 2000, you can only create a system state backup (cold backup).
The Hyper-V VSS integration component must be installed on each virtual machine to be backed up.
If you move a virtual machine from Virtual Server 2005 to Hyper-V, first uninstall the Virtual Server 2005 integration component from the virtual machine. After you Virtual Server 2005 integration component, you can install the Hyper-V VSS integration component.
The guest virtual machine should be configured to only use basic disks, not dynamic disks.
This configuration is the default for installing a Windows virtual machine.
All the volumes on the fixed disks must support the creation of snapshots.

If you perform a backup when these conditions are not met, Arctera System Recovery creates a system state recovery point that is crash-consistent. A crash-consistent recovery point captures the virtual machine as if it had experienced a system failure or power outage.

You can restore a specific virtual machine from the recovery point of the host computer using the Recovery Point Browser. Use the Recovery Point Browser to extract the files that make up the virtual machine. The host computer recovery point must include the volume that holds the virtual machine that you want to restore.

To know about the limitations of Hyper-V when backing up databases on virtual machines, refer to the Arctera Knowledge Base:

https://www.veritas.com/content/support/en_US

Find information about backing up Microsoft virtual hard disks:

See About backing up Microsoft virtual hard disks.