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Arctera™ Personal Archive Mobile Web Access Help

Last Published:
Product(s): Veritas Alta Archiving (1.0)

Resetting a forgotten password

If you forget your password, you can use the Arctera Personal Archive mobile app to reset it. The app sends a reset link to your Arctera Unified Platform email address.

To reset your forgotten password

  1. On the authentication screen, click the Forgot password link. The validation screen appears.

  2. In the User name field, provide your Arctera Unified Platform email address.
  3. In the Validation Code field, enter the correct code from the image, without spaces.

    Note: Letters in your validation code are not case-sensitive. You cannot sign in if your archive fails to authorize your device or location. If required, contact your system administrator for assistance.

  4. Click Continue.

    Note:

    After successful validation, you receive an email containing a link to set a new password.