Arctera™ Insight Surveillance Web Client User Guide
- Introducing Arctera Insight Surveillance
- Getting started
- Working with dashboard widgets
- Managing employees and employee groups
- Managing departments
- About departments
- Understanding the Departments page
- Searching departments
- Creating departments
- Moving existing departments under other departments
- Adding monitored employees and employee groups to departments
- Editing monitoring policies
- Editing department details and monitoring policy
- Managing exception employees
- Designating employees as exception employee
- Assigning further exception reviewers to an exception employee
- Removing exception status
- Removing exception reviewers
- Closing or opening the departments for monitoring
- Reviewing department items
- Deleting departments
- Managing reviewer assignment
- About reviewer assignment
- Configuring application-level review setting
- Configuring department-level reviewer assignment setting
- Enabling and disabling department settings to configure review assignment
- Configuring a percentage of review items to reviewers within the department
- Reassigning a fixed number of review items from one reviewer to other reviewers within the department
- Custom assignment scenarios
- Removing assigned review items from reviewers
- Reassigning items of a removed department reviewer to other reviewers within the department
- Managing research folders
- Managing department users
- Managing department-level archives
- Managing department-level searches
- About department-level searches
- Guidelines for effective searches
- Creating and running department-level searches
- Pausing and resuming searches
- Downloading search details for archives
- Disabling scheduled searches
- Previewing search results
- Accepting search results
- Rejecting a search result
- Resubmitting a search
- Managing department-specific hotword sets
- Managing department-specific labels
- Managing department-specific review comments
- Viewing employees associated with departments
- Managing users, roles, and permissions
- Overview
- Predefined user roles and permissions
- Adding new roles for users (employees) and employee groups
- Editing user roles and permissions
- Deleting user roles
- Assigning Insight Surveillances to users (employees) and employee groups
- Restricting users to use hotwords in searches
- Removing a user role
- Managing application-level archives
- Managing application-level searches
- Managing application-specific hotword sets
- Managing application-specific labels
- Managing application-specific review comments
- Managing search schedules
- Managing export operations
- Managing reviews
- About reviewing with Insight Surveillance
- Understanding the Review page
- Rearranging columns in the item list pane
- Changing the Preview pane position
- Filtering the items in the Review pane
- Reviewing the Audio-Video Transcript type items
- Reviewing searched items
- Reviewing research folder items
- Reviewing department items
- Viewing Intelligent Review Details
- Adding or removing text for machine learning
- Assigning review status to items
- Viewing hotwords highlighting
- Viewing hotwords in collaboration message
- Viewing tags highlighting
- Viewing tags in collaboration message
- Viewing the full content in a new window
- Adding comments to items
- Escalating the review items
- Applying labels to items
- Viewing history of items
- Printing the original versions of items
- Printing and downloading the items and attachments
- Working with reports
- About Insight Surveillance reports
- Accessing data through the Microsoft SQL Server Reporting Services (SSRS)
- Enhanced reporting
- Configuring a reporting endpoint
- Authentication
- Departments API
- Users API
- Roles API
- User Roles Async API
- User Roles API
- Classification Tags API
- Labels API
- Searches API
- ItemMetrics API
- Reviewer Mapping Async API
- Reviewer Mapping API
- MonitoredEmployees API
- Evidence Of Review Async API
- Evidence of Review API
- Item Classification Metrics Async API
- Item Classification Metrics API
- Item Label Metrics Async API
- Item Label Metrics API
- Item Hotword Metrics Async API
- Item Hotword Metrics API
- Item Details Async API
- Item Details API
- Report Status API
- Supported OData query options
- Supported reporting endpoint API filters and their values
- Responses
- Managing Power BI templates for reporting APIs
- Configuring Microsoft Power BI Templates for Reporting APIs
- Guidelines for using Insight Surveillance templates with Microsoft Power BI Desktop
- TEMPLATE - Departments, Users, Roles, Labels
- TEMPLATE - User Roles - Submit Report Request
- TEMPLATE - User Roles - View Report Data
- TEMPLATE - Item Metrics
- TEMPLATE - Reviewer Mapping - Submit Report Request
- TEMPLATE - Reviewer Mapping - View Report Data
- TEMPLATE - Searches
- TEMPLATE- Evidence Of Review - Submit Report Request
- TEMPLATE- Evidence Of Review By Monitored Employee - View Report Data
- TEMPLATE- Evidence Of Review By Department - View Report Data
- TEMPLATE- Item Classification Metrics - Submit Report Request
- TEMPLATE- Item Classification Metrics - View Report Data
- TEMPLATE- Item Label Metrics - Submit Report Request
- TEMPLATE- Item Label Metrics By Employee - View Report Data
- TEMPLATE- Item Label Metrics By Department - View Report Data
- TEMPLATE- Item Hotword Metrics - Submit Report Request
- TEMPLATE- Item Hotword Metrics - View Report Data
- TEMPLATE- Item Details - Submit Report Request
- TEMPLATE- Item Details - View Report Data
- Saving, editing, and refreshing the Power BI reports
- Managing application wide audit settings
- Working with audit viewer
- Managing application wide review setting
Creating employee profiles
You must have the Manage Employees permission to set up an employee profile. By default, users with the application role of App User Admin have this permission.
To create an employee profile
- In the left navigation pane, click Employees.
- Click on the Employees section and expand it.
- By default, the General tab is displayed. If not, select the General tab. On the action bar of the tab, click New. The New Employee dialog box appears.
- Under Status, in the Monitor status drop down, select the required state of the employee.
Select Monitored if you want to monitor this employee.
Select Suspended if you do not want to monitor this employee.
- Under Name, provide the following details:
First name
Enter the first name of the employee.
Last name
Enter the last name of the employee.
Initials
Enter the initials of the employee, if available.
Display name
Enter the employee name that you want to appear in Insight Surveillance. This is a mandatory field.
- Under Organization, provide the company details for the employee.
Department
Specify the employee's department within the organization. This department is not the Insight Surveillance department to which the employee is to belong.
Employee ID
Enter the ID provided by the organization to the employee.
Start date
Enter the joining date of the employee or the date when the employee was first monitored.
End date
Enter the exit date of the employee from the organization. This date is important for preserving accurate system information.
Title
Enter the employee's job title
Email addresses
Provide the email addresses that belong to the employee. If the employee has multiple addresses, type the first email ID, then press ENTER and then type another email ID.
You must only specify one instance of each email address across all the active addresses in the customer database. Duplicate addresses can cause sampling errors. If you search for the items that were sent to or from this employee, Insight Surveillance includes all the listed addresses in the search. To ensure that you capture all the relevant items, remember to add old email addresses.
- Under the Windows account and Domino account sections, enter the user name of the employee. Alternatively, click Browse to display a list of accounts, and then select the one for this employee.
- Select the Automatically synchronize check box if you want Insight Surveillance to regularly synchronize the employee profile properties with values in the associated Windows or Domino user account. You must clear this option if you want to edit the profile manually after synchronization.
Note:
If you want to conduct Insight Surveillance searches for a synchronized Domino user, you must ensure that the user has an SMTP address defined in the Domino directory.
- Click Save.
Besides creating an employee profiles, you can view other details about the employees.
: Select this tab to view departments wherein the selected employee is associated. You can search to see the specific department in the displayed list.
: Select this tab to view employee groups wherein the selected employee is a member. You can search to see the specific group in the displayed list.
: Select this tab to view employee's association tenure with different departments. You can see the start and end dates of the employee association within each department.
: Select this tab to view log (history) of various scopes and permissions assigned to the selected employee during certain period of time.