Veritas NetBackup™ Flex Scale Best Practices and Troubleshooting Guide
- Introduction
- Configuration requirements
- Best practices
- NetBackup Flex Scale tuning and sizing
- Troubleshooting NetBackup Flex Scale
- NetBackup Flex Scale logs
- Services management
- Audit logs
- Collecting logs for cluster nodes
- Error messages displayed during the pre-upgrade check
- Troubleshooting NetBackup Flex Scale issues
- If cluster configuration fails (for example because an IP address that was already in use is specified) and you try to reconfigure the cluster, the UI displays an error but the configuration process continues to run
- Validation error while adding VMware credentials to NetBackup
- NetBackup Web UI incorrectly displays some NetBackup Flex Scale processes as failed
- Unable to create BMR Shared Resource Tree (SRT) on NetBackup Flex Scale Appliance
- NetBackup configuration files are not persistent across operations that require restarting the system
- Connection timeout errors during patch installs, upgrades, and rollback operations
- Initial configuration wizard displays a driver node not selected error
- Initial configuration wizard displays a license error after successfully configuring the cluster
Uploading logs to Veritas Support
You can share the logs with the Support personnel to help you diagnose problems.
- Use any one of the following options to log in using the user account that you created:
Use a user account with both Appliance Administrator and NetBackup Administrator role, or a user account with only an Appliance administrator role to log in to the NetBackup Flex Scale web interface
https://ManagementServerIPorFQDN/webuiwhere ManagementServerIPorFQDN is the public IP address, the FQDN, or the short host name that you specified for the NetBackup Flex Scale management server and API gateway during the cluster configuration, and then in the left pane click Cluster Management > Cluster settings > Diagnostics.Use a user account with an Appliance Administrator role to log in to the NetBackup Flex Scale infrastructure management console
https://ManagementServerIPorFQDN:14161where ManagementServerIPorFQDN is the public IP address, the FQDN, or the short host name that you specified for the NetBackup Flex Scale management server and API gateway during the cluster configuration, and then in the left pane click Settings > Diagnostics.Note:
If you access the NetBackup Flex Scale infrastructure management console by using the short host name from a node, set the DNS settings (name server, domain name, and search domain) or ensure that the entry for mapping the short host name to an IP address exists in the hosts file of the node.
- The existing log packages are displayed under Packaged logs.
- Click the package that you want to upload to and click Send.
On the Send logs dialog box, click one of the following options and click Send.
Send to Veritas using call home: If Call Home is configured on your appliance, logs are uploaded with TLS-encryption using HTTPS protocol to the Veritas AutoSupport server.
Send using SFTP: Use the SSH File Transfer Protocol to upload the logs. Specify the following details to use SFTP:
Field
Description
Server address
Remote server name
Port
Port number. By default the SFTP server is configured to listen to port 22.
User name
User name to authenticate with the server
Password
Password to authenticate with the server
Path
Location to upload the logs