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Veritas Flex Appliance Getting Started and Administration Guide
Last Published:
2023-10-25
Product(s):
Appliances (3.3, 3.2, 3.1, 3.0)
Platform: Flex Appliance OS
- Product overview
- Release notes
- Getting started
- Managing network settings
- Managing users
- Managing Flex Appliance Console users and tenants
- Using Flex Appliance
- Managing the repository
- Managing application instances from Flex Appliance
- Upgrading application instances
- About Flex Appliance updates
- Appliance security
- Monitoring the appliance
- Configuring alerts
- Viewing the hardware status
- Reconfiguring the appliance
- Troubleshooting guidelines
Generating a One-Time Password and unlocking access in lockdown mode
If your appliance is in lockdown mode and you need assistance from Veritas Technical Support, you may need to generate a One-Time Password (OTP) to allow your representative greater access to troubleshoot the issue. The OTP has a two-hour expiration period, so make sure that your support representative is ready for the password before you generate it.
To generate an OTP and unlock access to the appliance
- Log in to the Flex Appliance Shell and run the command support generate-otp. A 6-digit number displays, as in the following example. This number is the OTP.
[flex-2.0] n8-h72 > support generate-otp >> Enter hostadmin's password: One-time password: 749264 Operation completed successfully
- Send the OTP to your support representative. If you forget the OTP, you can use the command support show-otp to view it again.
- When your representative asks you to, enter the command support unlock. You are prompted for a security key, which your representative must generate using the OTP. Enter the security key to unlock the appliance.
- When your support representative is done troubleshooting the issue, enter the command support lock to close access to the appliance. Alternatively, it closes automatically after 12 hours.