Veritas Flex Appliance Getting Started and Administration Guide
- Product overview
- Release notes
- Getting started
- Managing network settings
- Managing users
- Managing Flex Appliance Console users and tenants
- Using Flex Appliance
- Managing the repository
- Managing application instances from Flex Appliance
- Upgrading application instances
- About Flex Appliance updates
- Appliance security
- Monitoring the appliance
- Configuring alerts
- Viewing the hardware status
- Reconfiguring the appliance
- Troubleshooting guidelines
General troubleshooting steps
If you experience any issues with Flex Appliance, use the following steps as a guide to help you resolve the problem.
Table: Steps for troubleshooting Flex Appliance problems
Step | Action | Description |
---|---|---|
Step 1 | Note the error message |
Error messages are usually the vehicle for telling you something went wrong. If you receive an error message, first follow any troubleshooting steps that are listed in the message. Some error messages begin with a Unique Message Identifier (UMI) code. UMI codes consist of the letter V followed by a string of numbers in the following format: V-123-456-789. To find additional troubleshooting information for specific error messages, perform a search for the message or the UMI code on the Veritas Support website. |
Step 2 | Check the appliance monitoring information |
If you cannot resolve the issue based on the error message, or if you don't see an error message in an interface but still suspect a problem, you can:
|
Step 3 | Gather information for Technical Support |
If you cannot resolve the issue on your own, you may need to contact Technical Support for assistance. Before you contact Support, gather the following information:
Also make sure that Call Home is enabled for maximum supportability. |
Step 4 | Contact Technical Support | Contact Veritas Technical Support from the Veritas Support website. |
Step 5 | If your appliance is in lockdown mode, you may need to unlock access for support | If your appliance is in lockdown mode, you may need to generate a One-Time Password (OTP) to allow Veritas Technical Support greater access to troubleshoot the issue. The OTP has a two-hour expiration period, so make sure that your support representative is ready for the password before you generate it. See Generating a One-Time Password and unlocking access in lockdown mode. |