Veritas Flex Appliance Getting Started and Administration Guide

Last Published:
Product(s): Appliances (2.1.4, 2.1.3, 2.1.2, 2.1.1, 2.1)
Platform: Flex Appliance OS
  1. Product overview
    1.  
      Introduction to Veritas Flex Appliance
    2.  
      Flex Appliance terminology
    3.  
      About the Flex Appliance documentation
  2. Release notes
    1.  
      Flex Appliance 2.1 new features, enhancements, and changes
    2.  
      Flex Appliance 2.1.1 new features, enhancements, and changes
    3.  
      Flex Appliance 2.1.2 new features, enhancements, and changes
    4.  
      Flex Appliance 2.1.3 new features, enhancements, and changes
    5.  
      Flex Appliance 2.1.4 new features, enhancements, and changes
    6.  
      Supported upgrade paths to this release
    7.  
      Operational notes
    8.  
      Flex Appliance 2.1 release content
    9.  
      Flex Appliance 2.1.1 release content
    10.  
      Flex Appliance 2.1.2 release content
    11.  
      Flex Appliance 2.1.3 release content
    12.  
      Flex Appliance 2.1.4 release content
  3. Getting started
    1.  
      Initial configuration guidelines and checklist
    2.  
      Performing the initial configuration
    3.  
      Adding a node
    4.  
      Accessing and using the Flex Appliance Shell
    5.  
      Accessing and using the Flex Appliance Console
    6.  
      Managing the appliance from the Appliance Management Console
    7.  
      Setting the date and time for appliance nodes
    8.  
      Common tasks in Flex Appliance
  4. Managing network settings
    1.  
      Creating a network bond
    2.  
      Deleting a network bond
    3.  
      Configuring a network interface
    4. Managing the appliance Fibre Channel ports
      1.  
        Viewing the devices that are connected to the Fibre Channel ports
    5.  
      Changing DNS or Hosts file settings
  5. Managing users
    1.  
      Overview of the Flex Appliance default users
    2.  
      Changing the password policy
    3. Managing Flex Appliance Console users and tenants
      1.  
        Adding a tenant
      2.  
        Editing a tenant
      3.  
        Removing a tenant
      4.  
        Adding a local user to the Flex Appliance Console
      5.  
        Connecting a remote user domain to the Flex Appliance Console
      6.  
        Importing a remote user or user group to the Flex Appliance Console
      7.  
        Editing a remote user domain in the Flex Appliance Console
      8.  
        Changing a local user password in the Flex Appliance Console
      9.  
        Expiring local user passwords in the Flex Appliance Console
      10.  
        Removing users from the Flex Appliance Console
      11.  
        Managing user authentication with smart cards or digital certificates
    4.  
      Changing the hostadmin user password in the Flex Appliance Shell
    5.  
      Changing the sysadmin user password in the Veritas Remote Management Interface
  6. Using Flex Appliance
    1. Managing the repository
      1.  
        Adding files to the repository
      2.  
        Removing the current appliance upgrade or update package from the repository
    2.  
      Creating application instances
    3.  
      Managing application instances from Flex Appliance and NetBackup
    4. Managing application instances from Flex Appliance
      1.  
        Resizing instance storage
      2.  
        Editing instance network settings
      3.  
        Assigning Fibre Channel ports to an instance
      4.  
        Unassigning Fibre Channel ports from an instance
      5. Managing application add-ons on instances
        1.  
          Installing application add-ons
        2.  
          Uninstalling application add-ons
        3.  
          Changing the application add-on installation order
      6.  
        Viewing instance performance metrics
      7.  
        Clearing a configuration error status on an application instance
    5. Upgrading application instances
      1.  
        Warnings and considerations for instance rollbacks
    6.  
      Updating an application instance to a newer revision
    7. About Flex Appliance upgrades and updates
      1.  
        Upgrading Flex Appliance
      2.  
        Updating Flex Appliance
      3.  
        Updating the firmware
  7. Appliance security
    1.  
      Security overview
    2. About lockdown mode
      1.  
        Changing the lockdown mode
    3.  
      Using a sign-in banner
    4.  
      Using an external certificate
  8. Monitoring the appliance
    1.  
      Registering an appliance
    2. Configuring alerts
      1. About AutoSupport and Call Home
        1.  
          Configuring Call Home
      2.  
        Configuring email alerts
      3.  
        Configuring SNMP alerts
      4.  
        Setting the threshold values for disk usage alerts
    3. Viewing the hardware status
      1.  
        Viewing node information
      2.  
        Viewing Primary Storage Shelf information on a Veritas 53xx Appliance
      3.  
        Viewing Expansion Storage Shelf information on a Veritas 53xx Appliance
      4.  
        Viewing Storage Shelf information on a Veritas 5250 Appliance
    4.  
      Viewing hardware faults
    5.  
      Viewing system data
    6.  
      Forwarding logs
    7.  
      Providing access for external monitoring
    8.  
      Revoking access for external monitoring
  9. Reconfiguring the appliance
    1.  
      Performing a factory reset
    2.  
      Performing a reimage
    3.  
      Recovering storage data after a factory reset or a reimage
    4.  
      Performing a storage reset
    5.  
      Removing a node
    6.  
      Viewing or resetting the storage shelf order on a Veritas 5250 Appliance
  10. Troubleshooting guidelines
    1.  
      General troubleshooting steps
    2.  
      Generating a One-Time Password and unlocking access in lockdown mode
    3.  
      Gathering logs

Generating a One-Time Password and unlocking access in lockdown mode

If your appliance is in lockdown mode and you need assistance from Veritas Technical Support, you may need to generate a One-Time Password (OTP) to allow your representative greater access to troubleshoot the issue. The OTP has a two-hour expiration period, so make sure that your support representative is ready for the password before you generate it.

To generate an OTP and unlock access to the appliance

  1. Log in to the Flex Appliance Shell and run the command support generate-otp. A 6-digit number displays, as in the following example. This number is the OTP.
    [flex-2.0] n8-h72 > support generate-otp 
>> Enter hostadmin's password:
   One-time password: 749264 
Operation completed successfully
  2. Send the OTP to your support representative. If you forget the OTP, you can use the command support show-otp to view it again.
  3. When your representative asks you to, enter the command support unlock. You are prompted for a security key, which your representative must generate using the OTP. Enter the security key to unlock the appliance.
  4. When your support representative is done troubleshooting the issue, enter the command support lock to close access to the appliance. Alternatively, it closes automatically after 12 hours.