NetBackup™ Web UI Cloud Administrator's Guide

Last Published:
Product(s): NetBackup (8.1.2)

Troubleshooting cloud workload protection issues

Review the following log files to troubleshoot any issues with protection of cloud assets:

During troubleshooting, ensure that you have also reviewed the limitations. See Limitations and considerations.

For troubleshooting issues, see the NetBackup Status Codes Reference Guide.

Log files for configuration

Use the following logs to troubleshoot cloud configuration issues.

Table: Log files for configuration

Process

Logs

tpconfig

tpconfig command is one way for registering CloudPoint in NetBackup.

Windows

NetBackup install path/volmgr/debug/tpcommand

UNIX

/usr/openv/volmgr/debug/tpcommand

nbwebservice

Plug-ins are configured using NetBackup REST API.

Windows

NetBackup install path/webserver/logs

UNIX

/usr/openv/wmc/webserver/logs

/usr/openv/logs/nbwebservices

nbemm

nbemm stores the CloudPoint server and plug-in information in EMM database

Windows

NetBackup install path/bin/vxlogview - o 111

UNIX

/usr/openv/netbackup/bin/vxlogview -o 111

Log files for asset discovery

Use the following logs to troubleshoot asset discovery issues.

Table: Log files for asset discovery

Process

Logs

nbdisco

Verifies if discovery was completed or not.

Windows

NetBackup install path/bin/vxlogview - o 400

UNIX

/usr/openv/netbackup/bin/vxlogview -o 400

Picloud

Provides the details of discovery operation.

Windows

NetBackup install path/bin/vxlogview - i 497

UNIX

/usr/openv/netbackup/bin/vxlogview -i 497

nbwebservice

To get details about asset DB workflow that are part of the discovery operation.

Note:

Refer to the same log files for details of assets subscribed to protection plan.

Windows

NetBackup install path/webserver/logs

UNIX

/usr/openv/wmc/webserver/logs

/usr/openv/logs/nbwebservices

Log files for snapshot creation

Use the following logs to troubleshoot snapshot creation issues.

Table: Log files for snapshot creation

Process

Logs

nbpem

nbpem PID for given job is available in the NetBackup activity monitor.

Windows

NetBackup install path/bin/vxlogview - o 116

UNIX

/usr/openv/netbackup/bin/vxlogview -o 116

nbjm

nbjm PID for given job is available in the NetBackup activity monitor.

Windows

NetBackup install path/bin/vxlogview - o 117

UNIX

/usr/openv/netbackup/bin/vxlogview -o 117

ncfnbcs

nbcs PID for given job is available in the NetBackup activity monitor.

Windows

NetBackup install path/bin/vxlogview - i 366 -P nbcs_process_id

UNIX

/usr/openv/netbackup/bin/vxlogview -i 366 -P nbcs_process_id

The nbcs logs are available at the following location:

Windows

NetBackup install path/logs/ncfnbcs

UNIX

/usr/openv/logs/ncfnbcs

nbrb

nbrb is requested to provide a media server for a given job. For Cloud, a particular media server is picked up from the associated list of media servers for a CloudPoint server.

Windows

NetBackup install path/bin/vxlogview - o 118

UNIX

/usr/openv/netbackup/bin/vxlogview -i 118

Log files for restore operations

Use the following logs to troubleshoot restore issues.

Table:

Process

Logs

nbwebservice

The snapshot restore operation is triggered by NetBackup REST API.

Windows

NetBackup install path/webserver/logs

UNIX

/usr/openv/wmc/webserver/logs

/usr/openv/logs/nbwebservices

bprd

The NetBackup REST API communicates with bprd to initiate restore

Windows

NetBackup install path/netbackup/logs

UNIX

/usr/openv/netbackup/logs/bprd

ncfnbcs

nbcs PID for given job is available in the NetBackup activity monitor.

Windows

NetBackup install path/bin/vxlogview - i 366 -P nbcs_process_id

UNIX

/usr/openv/netbackup/bin/vxlogview -i 366 -P nbcs_process_id

Log files for snapshot deletion

Use the following logs to troubleshoot snapshot deletion issues.

Table: Log files for snapshot deletion

Process

Logs

bpdm

The snapshot delete or clean-up operation is triggered by bpdm.

Windows

NetBackup install path/netbackup/logs

UNIX

/usr/openv/netbackup/logs/bpdm

ncfnbcs

nbcs PID for given job is available in the NetBackup activity monitor.

Windows

NetBackup install path/bin/vxlogview - i 366 -P nbcs_process_id

UNIX

/usr/openv/netbackup/bin/vxlogview -i 366 -P nbcs_process_id