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Veritas NetBackup™ Appliance Administrator's Guide

Last Published: 2017-12-05

Product(s): Appliances (3.1)

Settings > Notifications > Alert Configuration

The Settings > Notifications > Alert Configuration page provides you with one location from where you can enable SNMP, SMTP, and Call Home alert notifications. The page is divided into three sections. Each section is dedicated to provide details for SNMP, SMTP, and Call Home alert notifications.

Under Alert Configuration is the Notification Interval field. You must enter the time interval in minutes between two subsequent notifications for the SNMP and the SMTP configurations. The time interval should be in multiples of 15 and it should not be zero.

Configuring SNMP

Table: SNMP Server Configuration settings lists the fields from the SNMP (Simple Network Management Protocol) section.

Table: SNMP Server Configuration settings

Fields	Description
Enable SNMP Alert	Select this check box to enable SNMP alert configuration.
SNMP Server	Enter the SNMP Server host name. You can enter a host name or an IP address to define this computer. The IP address can be an IPv4 or IPv6 address. Only global-scope and unique-local IPv6 addresses are allowed. Notification of the alerts or traps that are generated in the appliance are sent to this SNMP manager. Note: The NetBackup appliance supports all the SNMP servers in the market. However, the ManageEngine™ SNMP server and the HP OpenView SNMP server are tested and certified for version 2.6. See About IPv4-IPv6-based network support.
SNMP Port	Enter the SNMP Server port number. If you do not enter anything for this variable, then the default port is 162. Note: Your firewall must allow access from the appliance to the SNMP server through this port.
SNMP Community	Enter the community to which the alerts or traps are sent. For example, Backup Reporting Department. You can enter a value that you configured on your SNMP server. For example, your company name. If you do not expect to disclose your company name, Veritas provides the system defined values including: admin_group, public, and private. If you do not enter anything, then the default value is public.

The SNMP MIB file serves as a data dictionary that is used to assemble and interpret SNMP messages. If you configure SNMP, you must import the MIB file into the monitoring software so that the software can interpret the SNMP traps. You can check the details of the MIB file from the SNMP Server Configuration pane. To check details about the SNMP MIB file, click View SNMP MIB file. An SNMP MIB file opens.

For information on how to send a test SNMP trap after configuration, see the following technical article on the Veritas Support website:

www.veritas.com/docs/TECH208354

Configuring SMTP

The SMTP mail server protocol is used for outgoing email. You can configure SMTP from the NetBackup Appliance Web Console (Settings > Alert Configuration > SMTP Server Configuration).

You can also use the following command in the Shell Menu of your appliance to configure the SMTP server and add a new email account:

Main_Menu > Settings > Alerts > Email SMTP Add Server [Account] [Password], where Server is the host name of the target SMTP server that is used to send emails. [Account] and [Password] are optional parameters to identify the name of the account and the account password if authentication is required.

For more information, see the related customer documentation of your appliance.

Table: SMTP Server Configuration settings lists the fields from the SMTP section of the NetBackup Appliance Web Console.

Table: SMTP Server Configuration settings

Fields	Description
SMTP Server	Enter the SMTP (Simple Mail Transfer Protocol) Server host name. Notifications of the alerts that are generated in Appliance are sent using this SMTP server. The IP address can be an IPv4 or IPv6 address. Only global-scope and unique-local IPv6 addresses are allowed. See About IPv4-IPv6-based network support.
Software Administrator Email	Enter the email ID of the software administrator, to receive software alerts that are specific to the Veritas NetBackup Appliance software. The email ID that you designate receives alerts for the following software conditions: Host information such as: Disk information. Overall backup status. Results of last seven backups for each client. An email of your catalog backup disaster recovery file. A patch installation success report.
Hardware Administrator Email	Enter the email ID of the hardware administrator, to receive hardware alerts that are specific to the Veritas NetBackup Hardware Appliance. For example, enter hardwareadmin@usergroup.com.
Email Test	A test email is sent to the email address configured above. If the test email is not received, follow the error prompts to check the network connections, SMTP settings, and email settings or contact your system administrator for more assistance.
Sender Email	Enter the email ID to receive any replies to the alerts or the reports that are sent by the Appliance.
SMTP Account	Enter the user name to access the SMTP account.
Password	Enter the password for the above mentioned SMTP user account.

You can configure this server to send email reports to a proxy server or to the Veritas Call Home server.

The following describes the supported proxy servers:

Squid
Apache
TMG

Note:

NTLM authentication in the proxy configuration is also supported.

Starting with NetBackup appliance 2.6.1.1, all email notifications that get generated by the appliance use the same SMTP settings. These emails include hardware monitoring notifications and NetBackup job notifications. The configuration settings are located under Settings > Notification > Alert Configuration in the NetBackup Appliance Web Console or Main_Menu > Settings > Alerts in the NetBackup Appliance Shell Menu. These settings override any previous SMTP setup you may have previously used to send NetBackup job notifications.

Note:

If you had already configured the appliance SMTP settings before you upgraded to NetBackup appliance 2.6.1.1, you may need to re-save the configuration in order for NetBackup to use it. In the NetBackup Appliance Web Console, go to Settings > Notification > Alert Configuration and click Save. Or in the NetBackup Appliance Shell Menu, go to Main_Menu > Settings > Alerts and resubmit the SMTP and SenderID settings.

Configuring Call Home

Table: Call Home Configuration settings lists the fields from the Call Home Configuration section.

Table: Call Home Configuration settings

Fields	Description
Enable Call Home	Select this check box to enable Call Home alert configuration.
Enable Proxy Server	Select this check box to enable proxy.
Enable Proxy Tunneling	Select this check box if your proxy server supports SSL tunneling.
Proxy Server	Enter the name of the proxy server.
Proxy Port	Enter the port number of the proxy server.
Proxy Username	Enter the user name to log into the proxy server.
Proxy Password	Enter the password for the user name to log into the proxy server.

When Call Home is enabled, you can test whether or not Call Home is working correctly by clicking the Test Call Home option that is available below the Call Home configuration settings.

Note:

The Test Call Home option is active on the NetBackup Appliance Web Console only when Call Home is enabled.

The following describes the supported proxy servers:

Squid
Apache
TMG

NTLM is the supported authentication method for Call Home proxy settings.