Important Update: Cohesity Products Documentation
All Cohesity product documentation are now managed via the Cohesity Docs Portal: https://docs.cohesity.com/HomePage/Content/home.htm. Some documentation available here may not reflect the latest information or may no longer be accessible.
Arctera License Management Service Help
- Introduction
- Pre-installation
- Installing and configuring
- About installing License Management Service
- Verifying License Management Service installation on Linux
- Verify License Management Service installation on Windows
- About configuring License Management Service on Linux and Windows
- Installing License Management Service along with Arctera InfoScale Operations Manager 9.0.0
- Installing License Management Service along with Operations Manager in a high availability environment
- Getting started
- About LAS access
- Registering the License Management Service product key
- About License Management Service console
- About the Setup panel
- About the License Management Service dashboard
- Updating the License meter file
- Updating the Entitlements file
- About managing hosts
- Adding Kubernetes clusters
- Adding Lightweight Directory Access Protocol or Active Directory-based authentication in License Management Service
- Adding a user group
- Adding local users
- Configuring SMTP settings for email notifications
- Changing the password
- About using reports
- Managing faults
- Viewing the activity monitor
- Registering
- Managing license usage
- About license usage
- Scheduling auto update for License meter file
- About assigning entitlements
- Scheduling auto update for entitlements file
- Assigning entitlements to hosts
- Reassigning entitlements to hosts
- Unassigning host from an entitlement ID
- Unmanaging a host
- Managing hosts
- Assigning entitlements to Kubernetes nodes
- Reassigning entitlements to Kubernetes nodes
- Unassigning Kubernetes node from an entitlement ID
- Viewing the License cores usage data
- Managing hosts
- Managing software upgrades
- Managing user administration
- Managing backup, restore, and uninstall
- Known issues
- LMS GUI becomes inaccessible when updating the license meter file (SDSCPE-23221)
- Critical faults are listed multiple times with no details about the source and faulted objects (SDSCPE-23095)
- LMS configuration fails if the node has no connectivity to the Internet (SDSCPE-23312)
- Two separate tasks are seen in the UI when you install an update (SDSCPE-23012)
- Bulk add host operation remains in queued state (SDSCPE-22715)
- LDAP configuration may fail on a fresh Windows License Management Service (LMS) installation (SDSCPE-20770)
- License Management Service patch details not visible in the LMS UI
- InfoScale Operations Manager services do not restart on SUSE host after reboot (15189)
- Incorrect error message displayed during password change task (16155)
- Login without any permissions fails with infinite spinner error (16167)
Usage reports for customers
The License Management Service (LMS) offers two methods for collecting usage reports for the License Analytics Service (LAS):
Online Method: Usage reports are automatically synced from LMS to LAS.
Offline Method: Users manually upload the usage reports generated by LMS to the LAS console.
To access all the customer usage reports submitted through both the online and offline modes, log in to the LAS portal. Click Usage reports in the left navigation panel.
Perform the following steps to upload the Usage report generated from LMS to the License Analytics Service (LAS) console.
Sign in to the Support portal. Go to > and under click .
Use the LAS user login credentials to sign in to the LAS portal.
Review the End User License Agreement (EULA) and click to proceed.
Note:
The EULA notification appears only on the first login.
Click the tab and then click and select the report file that you generated from LMS.
On successful upload, the reports file is shared with Arctera as follows:
To download a customer usage report from the LAS portal, click the icon at the end of the report row. The report is downloaded in JSON format.