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NetBackup IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide

Last Published:
Product(s): NetBackup IT Analytics (11.4)

Step-4: Enable ServiceNow incident creation

  1. Compile user package for incidents:

    • CD to /opt/aptare/database/tools/.

    • Back up the user_package.sql file.

    • Edit the user_package.sql file as follows:

      • Change

        IF summaryStatus = constant.JOB_STATUS_ERROR THEN

        To

        IF summaryStatus = constant.JOB_STATUS_ERROR THEN NULL;

      • Change:

        INSERT INTO apt_job_ticket ( job_id,

        To

        /* INSERT INTO apt_job_ticket ( job_id,

      • Change:

        (sysdate - to_date('01-JAN-1970','DD-MON-YYYY')) * (86400));

        To

        (sysdate - to_date('01-JAN-1970','DD-MON-YYYY')) * (86400));*/

    • Compile the package using these commands at the sqlplus prompt.

      su -aptare
sqlplus portal/portaluserpassword@scdb @/opt/aptare/database/
tools/user_package.sql

  2. Set up the ServiceNow alert.

    See ServiceNow: Job Finalized Alert Rule section in the NetBackup IT Analytics User Guide for more information.