Veritas Access Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (7.4.3)
Platform: Veritas 3340,Access Appliance OS
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Access Appliance log files
    3.  
      About event logs
    4.  
      About shell-activity logs
    5.  
      Setting the CIFS log level
    6.  
      Setting the NetBackup client log levels and debugging options
    7.  
      Retrieving and sending debugging information
    8.  
      Insufficient delay between two successive OpenStack commands may result in failure
  3. Monitoring Access Appliance
    1.  
      About monitoring Access Appliance operations
    2.  
      Monitoring processor activity
    3.  
      Generating CPU and device utilization reports
    4.  
      Monitoring network traffic
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3. Bringing services online
      1.  
        Using the services command
    4.  
      Recovering from a non-graceful shutdown
    5.  
      Testing the network connectivity
    6.  
      Troubleshooting with traceroute
    7.  
      Using the traceroute command
    8.  
      Collecting the metasave image of a file system
    9.  
      Replacing an Ethernet interface card (online mode)
    10.  
      Replacing an Ethernet interface card (offline mode)
    11.  
      Replacing an Access Appliance node
    12.  
      Replacing a disk
    13. Speeding up replication
      1.  
        About synchronizing a replication job
      2.  
        Synchronizing an episodic replication job
    14.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Access Appliance cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Access Appliance installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
  7. Troubleshooting Access Appliance CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Access Appliance GUI startup issues
    1.  
      Resolving GUI startup issues
  9.  
    Index

About event logs

In addition to the system log, each Access Appliance feature has an associated event log. When a problem occurs, one of the quickest ways to learn more about what occurred is to examine these log files. Event logs for Access Appliance features are stored in the /opt/VRTSnas/log directory.

Note:

You should not delete or alter log files while troubleshooting, as it may hamper further investigation by Veritas Technical Support.

To view the event logs:

  1. Use the support account to login.
  2. Navigate to the /opt/VRTSnas/log directory.

    Event logs for Access Appliance features are stored in this directory.

    For example, the cifs.log contains CIFS event logs.