Veritas Access Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (7.4.3)
Platform: Veritas 3340,Access Appliance OS
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Access Appliance log files
    3.  
      About event logs
    4.  
      About shell-activity logs
    5.  
      Setting the CIFS log level
    6.  
      Setting the NetBackup client log levels and debugging options
    7.  
      Retrieving and sending debugging information
    8.  
      Insufficient delay between two successive OpenStack commands may result in failure
  3. Monitoring Access Appliance
    1.  
      About monitoring Access Appliance operations
    2.  
      Monitoring processor activity
    3.  
      Generating CPU and device utilization reports
    4.  
      Monitoring network traffic
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3. Bringing services online
      1.  
        Using the services command
    4.  
      Recovering from a non-graceful shutdown
    5.  
      Testing the network connectivity
    6.  
      Troubleshooting with traceroute
    7.  
      Using the traceroute command
    8.  
      Collecting the metasave image of a file system
    9.  
      Replacing an Ethernet interface card (online mode)
    10.  
      Replacing an Ethernet interface card (offline mode)
    11.  
      Replacing an Access Appliance node
    12.  
      Replacing a disk
    13. Speeding up replication
      1.  
        About synchronizing a replication job
      2.  
        Synchronizing an episodic replication job
    14.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Access Appliance cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Access Appliance installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
  7. Troubleshooting Access Appliance CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Access Appliance GUI startup issues
    1.  
      Resolving GUI startup issues
  9.  
    Index

Using the traceroute command

The Support> traceroute command displays all of the intermediate nodes on a route between two nodes.

To use the traceroute command

  • To use the Support> traceroute command, enter the following:
    Support> traceroute destination [source] 
[maxttl]

    destination

    The target node. To display all of the intermediate nodes that are located between two nodes on a network, enter the destination node.

    You need to specify either an IPv4 address for an IPv4 installation or an IPv6 address for an IPv6 installation.

    The accepted range for an IPv6 prefix is 0-128 integers.

    source

    Specifies the source node name from where you want to begin the trace.

    maxttl

    Specifies the maximum number of hops. The default is seven hops.

    For example, to trace the route to the network host, enter the following:

    Support> traceroute www.veritas.com fssClus_01 10
traceroute to www.veritas.com (23.5.150.79), 10 hops max, 60 byte packets
 1  puna-sli-core-b01-vlan329.net.symantec.com (10.209.192.2) 0.356 ms  0.354 ms 0.376 ms
 2  punb-vfpi-eng-1-aggregate2-104.net.veritas.com (10.209.186.14) 0.298 ms 0.322 ms 0.379 ms
 3  puna-spi-core-b02-vlan105.net.symantec.com (143.127.185.130) 1.851 ms  1.964 ms  1.940 ms
 4  bnrcatcore01-teng6-2.net.symantec.com (143.127.185.205)  1.902 ms 1.903 ms 1.932 ms
 5  puna-vfpi-main-1-vip.net.veritas.com (10.212.252.50) 1.886 ms 1.945 ms 1.922 ms