Veritas Access Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (7.4.3)
Platform: Veritas 3340,Access Appliance OS
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Access Appliance log files
    3.  
      About event logs
    4.  
      About shell-activity logs
    5.  
      Setting the CIFS log level
    6.  
      Setting the NetBackup client log levels and debugging options
    7.  
      Retrieving and sending debugging information
    8.  
      Insufficient delay between two successive OpenStack commands may result in failure
  3. Monitoring Access Appliance
    1.  
      About monitoring Access Appliance operations
    2.  
      Monitoring processor activity
    3.  
      Generating CPU and device utilization reports
    4.  
      Monitoring network traffic
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3. Bringing services online
      1.  
        Using the services command
    4.  
      Recovering from a non-graceful shutdown
    5.  
      Testing the network connectivity
    6.  
      Troubleshooting with traceroute
    7.  
      Using the traceroute command
    8.  
      Collecting the metasave image of a file system
    9.  
      Replacing an Ethernet interface card (online mode)
    10.  
      Replacing an Ethernet interface card (offline mode)
    11.  
      Replacing an Access Appliance node
    12.  
      Replacing a disk
    13. Speeding up replication
      1.  
        About synchronizing a replication job
      2.  
        Synchronizing an episodic replication job
    14.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Access Appliance cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Access Appliance installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
  7. Troubleshooting Access Appliance CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Access Appliance GUI startup issues
    1.  
      Resolving GUI startup issues
  9.  
    Index

A

a disk
replacing, Replacing a disk
a node
replacing, Replacing an Access Appliance node
about
common recovery procedures, About common recovery procedures
event logs, About event logs
job resynchronization, About synchronizing a replication job
monitoring commands, About monitoring Access Appliance operations
services command, Bringing services online
shell-activity logs, About shell-activity logs
Access Appliance log files
viewing, Viewing the Access Appliance log files
an Ethernet interface card (offline mode)
replacing, Replacing an Ethernet interface card (offline mode)
an Ethernet interface card (online mode)
replacing, Replacing an Ethernet interface card (online mode)

C

CIFS
setting the log level, Setting the CIFS log level
cloud tiering
log locations, Log locations for checking for cloud tiering errors
troubleshooting, Troubleshooting tips for cloud tiering
common recovery procedures
about, About common recovery procedures
configuring
job resynchronization, Synchronizing an episodic replication job
CPU utilization report
generating, Generating CPU and device utilization reports

D

debugging information
retrieving and sending, Retrieving and sending debugging information
debugging options
setting for NetBackup, Setting the NetBackup client log levels and debugging options
device utilization report
generating, Generating CPU and device utilization reports

E

event logs
about, About event logs

G

general techniques
troubleshooting, General techniques for the troubleshooting process
general tips
troubleshooting process, General tips for the troubleshooting process
generating
CPU utilization report, Generating CPU and device utilization reports
device utilization report, Generating CPU and device utilization reports

I

installation
common failures, Installation fails and does not complete
installation logs
viewing, Viewing the installation logs

M

monitoring
installation logs, Viewing the installation logs
processor activity, Monitoring processor activity
monitoring commands
about, About monitoring Access Appliance operations

P

patch release
uninstalling, Uninstalling a patch release or software upgrade
processor activity
monitoring, Monitoring processor activity

R

reading or writing data from the cloud tier
troubleshooting, Issues when reading or writing data from the cloud tier
recovering
from a non-graceful shutdown, Recovering from a non-graceful shutdown
replacing
a disk, Replacing a disk
a node, Replacing an Access Appliance node
an Ethernet interface card (offline mode), Replacing an Ethernet interface card (offline mode)
an Ethernet interface card (online mode), Replacing an Ethernet interface card (online mode)
replication
speeding up, Speeding up replication
restarting
servers, Restarting servers
retrieving
debugging information, Retrieving and sending debugging information

S

sending
debugging information, Retrieving and sending debugging information
servers
restarting, Restarting servers
services command
about, Bringing services online
using, Using the services command
setting
CIFS log level, Setting the CIFS log level
NetBackup client log levels, Setting the NetBackup client log levels and debugging options
shell-activity logs
about, About shell-activity logs
shutdown
recovering from a non-graceful, Recovering from a non-graceful shutdown
software upgrade
uninstalling, Uninstalling a patch release or software upgrade

T

testing
network connectivity, Testing the network connectivity
traceroute
troubleshooting with, Troubleshooting with traceroute
traceroute command
using, Using the traceroute command
troubleshooting
about, About troubleshooting
general procedures, About general troubleshooting procedures
issues when reading or writing data from the cloud tier, Issues when reading or writing data from the cloud tier
troubleshooting process
general techniques, General techniques for the troubleshooting process
general tips, General tips for the troubleshooting process

U

uninstalling
patch release or software upgrade, Uninstalling a patch release or software upgrade
using
services command, Using the services command
traceroute command, Using the traceroute command

V

viewing
Access Appliance log files, Viewing the Access Appliance log files
installation logs, Viewing the installation logs