Veritas Surveillance Reviewer's Guide

Last Published:
Product(s): Veritas Alta Surveillance (1.0)
  1. Introducing Veritas Surveillance
    1.  
      About Veritas Surveillance
    2.  
      Key features of Veritas Surveillance
    3.  
      Feature comparison: Compliance Accelerator desktop client Vs Veritas Surveillance web client
    4.  
      About Veritas Surveillance system security
    5.  
      Veritas Surveillance multi-tier architecture
    6.  
      System requirements
  2. Getting started
    1.  
      Signing in to Veritas Surveillance
    2.  
      Signing out from Veritas Surveillance
  3. Working with dashboard widgets
    1.  
      Understanding the Dashboard page
    2.  
      Viewing status summary of recently reviewed departments
    3.  
      Pinning and unpinning departments to view review status
    4.  
      Changing the order of pinned departments
    5.  
      Viewing the review status summary of escalated items
    6.  
      Viewing a summary of searches and exports
  4. Managing department-level searches
    1.  
      About department-level searches
    2.  
      Guidelines for effective searches
    3.  
      Creating and running department-level searches
    4.  
      Disabling scheduled searches
    5.  
      Previewing search results
    6.  
      Accepting search results
    7.  
      Rejecting a search result
    8.  
      Resubmitting a search
  5. Managing reviews
    1.  
      About reviewing with Veritas Surveillance
    2.  
      Understanding the Review page
    3.  
      Changing the Preview pane position
    4.  
      Filtering the items in the Review pane
    5.  
      Rearranging columns in the item list pane
    6.  
      Reviewing the Audio-Video Transcript type items
    7.  
      Reviewing searched items
    8.  
      Reviewing research folder items
    9.  
      Viewing Intelligent Review Details
    10.  
      Assigning review status to items
    11.  
      Viewing hotwords highlighting
    12.  
      Viewing hotwords in collaboration message
    13.  
      Viewing the full content in a new window
    14.  
      Adding comments to items
    15.  
      Escalating the review items
    16.  
      Viewing history of items
    17.  
      Printing the original versions of items
    18.  
      Printing and downloading the items and attachments

Escalating the review items

Like adding comments to the review items (emails and collaboration messages), you can escalate the review items to an individual reviewer or a group of escalation reviewers.

To escalate a review item

  1. In the left navigation pane, click Review.
  2. Search for and select the department and the item you want to escalate from that department.

    See Filtering the items in the Review pane.

  3. View the details in the Preview pane.
  4. On the action bar, click Escalate.

    The Select an Escalation Reviewer dialog box appears.

    The department name appears in the first drop-down field.

  5. In the Select an Escalation Reviewer drop-down, select an individual reviewer or an escalation reviewers group to whom you want to escalate the review item.

    Selecting an escalation reviewers group is beneficial, as any member can review escalated items, whereas an individual reviewer's absence may cause delays.

  6. Under Add Comments, expand the Standard or Recent comments group, and select a relevant predefined comment, depending on your permission level.

    If you do not find a relevant predefined comment, enter a new comment for the item.

    Note:

    To view the Standard review comments first always, enable the Show standard review comments first option.

  7. Click OK.

    The item is marked with the escalation symbol.

    After an item is escalated, you can view the selected escalation reviewer or escalation reviewer group in the Escalation Owner column of the items grid, within the History pane of the item, and in the Escalation Reviewer facet under Filters.