Veritas Surveillance Reviewer's Guide
- Introducing Veritas Surveillance
- Getting started
- Working with dashboard widgets
- Managing department-level searches
- Managing reviews
- About reviewing with Veritas Surveillance
- Understanding the Review page
- Changing the Preview pane position
- Filtering the items in the Review pane
- Rearranging columns in the item list pane
- Reviewing the Audio-Video Transcript type items
- Reviewing searched items
- Reviewing research folder items
- Viewing Intelligent Review Details
- Assigning review status to items
- Viewing hotwords highlighting
- Viewing hotwords in collaboration message
- Viewing the full content in a new window
- Adding comments to items
- Escalating the review items
- Viewing history of items
- Printing the original versions of items
- Printing and downloading the items and attachments
About department-level searches
In Veritas Surveillance, you can create department-level searches. These searches can run only in a single department. You can search for the items (emails and collaboration messages) that meet certain criteria and later review these items. The search operations are based on terms like subject, tags, content, sender, recipient, dates, communication direction, and so on. If the search results are not suitable, you can reject the result and create a new search until you get the necessary information. If the search results are suitable, you can accept the search and review the items.
You can create search schedules if you want to run searches at set times or set up the recurrent searches that run automatically. You can stop and pause the searches that are still in progress, and resubmit the failed searches.
If you want to search for instances of certain words in the communication items, you can create a set of hotwords. When defining the search criteria, you can select these hotwords and hotword sets. Veritas Surveillance searches for the selected hotwords in subject and content of searched items.
Sampling of communication items is performed once on the last 24-hours data. If the sampling is aborted, it is performed on the data that was generated since the last successful completion of a sampling.
Note:
Collaboration searches does not support external employees.