Veritas NetBackup™ Flex Scale Administrator's Guide
- Product overview
- Viewing information about the NetBackup Flex Scale cluster environment
- NetBackup Flex Scale infrastructure management
- User management
- About Universal Shares
- Node and disk management
- License management
- User management
- NetBackup Flex Scale network management
- Bonding operations
- Data network configurations
- NetBackup Flex Scale infrastructure monitoring
- Resiliency in NetBackup Flex Scale
- EMS server configuration
- Site-based disaster recovery in NetBackup Flex Scale
- Performing disaster recovery using RESTful APIs
- NetBackup Flex Scale security
- Troubleshooting
- Collecting logs for cluster nodes
- Troubleshooting NetBackup Flex Scale issues
- Appendix A. Configuring NetBackup optimized duplication
- Appendix B. Disaster recovery terminologies
- Appendix C. Configuring Auto Image Replication
Uploading logs to Veritas Support
You can share the logs with the Support personnel to help you diagnose problems.
- Use any one of the following options to log in using the user account that you created:
Use a user account with both Appliance Administrator and NetBackup Administrator role, or a user account with only an Appliance administrator role to log in to the NetBackup Flex Scale web interface
https://ManagementServerIPorFQDN/webui
where ManagementServerIPorFQDN is the public IP address or the FQDN that you specified for the NetBackup Flex Scale management server during the cluster configuration. In the left pane click Cluster Monitor > Infrastructure, in the upper-right corner click Cluster dashboard, and when prompted click Open cluster dashboard.Use a user account with an Appliance Administrator role to log in to the NetBackup Flex Scale infrastructure management console
https://ManagementServerIPorFQDN:14161
where ManagementServerIPorFQDN is the public IP address or the FQDN that you specified for the NetBackup Flex Scale management server during the cluster configuration.
- In the left navigation pane click Settings, and then click Diagnostics.
The existing log packages are displayed under Packaged logs.
- Click the package that you want to upload to and click Send.
On the Send logs dialog box, click one of the following options and click Send.
Send to Veritas using call home: If Call Home is configured on your appliance, logs are uploaded with TLS-encryption using HTTPS protocol to the Veritas AutoSupport server.
Send using SFTP: Use the SSH File Transfer Protocol to upload the logs. Specify the following details to use SFTP:
Field
Description
Server address
Remote server name
Port
Port number. By default the SFTP server is configured to listen to port 22.
User name
User name to authenticate with the server
Password
Password to authenticate with the server
Path
Location to upload the logs