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Veritas Access Appliance Upgrade Guide

Last Published: 2021-05-03

Product(s): Appliances (7.4.3)

Platform: Veritas 3340,Access Appliance OS

Introduction
Performing pre-upgrade tasks
1. Running a software self-test
2. Migrating data from scale-out and erasure-coded file systems
Upgrading the Access 3340 Appliance
1. Downloading the appliance software release updates
  1. Downloading software updates directly to an Access 3340 appliance node
  2. Downloading software updates to an Access 3340 appliance node using a client share
2. Upgrading Access 3340 Appliance
  1. Installing an appliance software update on the Access 3340 Appliance
  2. Reviewing the license requirements

Installing an appliance software update on the Access 3340 Appliance

Use the following procedure to upgrade the appliance.

You can view the log files for the upgrade process at the following location:

/log/upgrade.log

To install the downloaded software release update, complete the following steps:

Connect to the Intelligent Platform Management Interface (IPMI) console of the node where you downloaded the software update package.
Note:
Veritas recommends that you log in using the Access Appliance shell menu from the IPMI console instead of an SSH session. The IPMI console is also known as the Veritas Remote Management Console. For details about how to access and use the Veritas Remote Management Console, refer to the Veritas Access Appliance Initial Configuration and Administration Guide.
Log in to the Access Appliance shell menu.
To install the software release update, run the following command:
Main_Menu > Manage > Software > Install patch_name
where patch_name is the name of the software release update that you want to install.
A summary of the upgrade changes is displayed and you are prompted for confirmation. Review the details and type yes to continue.

When the following message is displayed and you are promoted for confirmation, type yes to continue:

This software update requires a reboot of the appliance after the 
installation process completes. Do you want to continue? (yes/no)

To check the upgrade status, run the following command:
Main_Menu > Manage > Software > UpgradeStatus
The details about the completed tasks and the completion status are displayed.
If the upgrade fails at any point in time, error messages and the details about possible solutions are displayed and a rollback operation is initiated automatically.
After the rollback is completed successfully, the Completed the rollback successfully message is displayed.
If the software update is installed successfully, the following message is displayed:
Upgrade completed successfully.
The following example shows the displayed details:
```
access-app.Software> UpgradeStatus
The target version is 7.4.3
Current status is COMPLETED, and the upgrade is 100% completed.
Latest operations include:
- [INFO] V-409-777-1318: Completed switching root to the upgraded system
- [INFO] V-409-777-1511: Rebooting nodes...
- [INFO] V-409-777-1517: Upgrade completed successfully.
```
To ensure that the appliance was upgraded successfully, run the Main_Menu > Appliance > Status command and verify the Access version and the appliance version.
After upgrading the appliance, if the Access GUI becomes unresponsive complete the following steps:
- Determine the node that hosts the ManagementConsole service by using the following command:
  Support > Services Show
  The following example shows the sample output:
```
Service                    node_01     node_02
-------                    --------    --------
...
ManagementConsole           OFFLINE    ONLINE
...
```
- In an elevated maintenance prompt from the determined node, run the following command:
  # /opt/VRTSnas/pysnas/bin/isaconfig