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Veritas Enterprise Vault™ Troubleshooting Retention Folders
How retention folder issues can arise
Within an archive, the names of the retention folders and their position in the folder hierarchy commonly match those of folders in the user's mailbox. Microsoft Outlook users can unwittingly cause retention folder issues by renaming or moving folders in their mailboxes. These activities can break the link between the mailbox folders and the corresponding retention folders in the archive. In particular, the following activities can cause this breakage to occur:
The user renames or moves a mailbox folder that is linked to a retention folder.
By renaming or moving a mailbox folder that is not linked to a retention folder, the user creates the situation where the mailbox folder now has the same name and position in the folder hierarchy as an existing retention folder.
To protect the items that it previously stored in the affected retention folders, Enterprise Vault now creates new folders in the archive and moves the items into them. This document refers to these newly created folders as conflict folders, because the folder structure in the archive now conflicts with the retention folder structure that you defined in your retention plan and assigned to the archive.
Caution:
The consequences of creating conflict folders are severe enough that, before you add retention folders to your users' archives, you may want to educate them on the drawbacks of renaming or moving mailbox folders that will be linked to the retention folders. Dissuade users from making unnecessary folder changes, especially where this could disturb the retention folder structure in the archive.