Enterprise Vault.cloud™ Folder Sync 1.13 Administration Guide

  • Last Published:
  • Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. About Folder Sync
    1.  
      About this guide
    2.  
      About Folder Sync
    3.  
      About support for multiple instances of Folder Sync
    4.  
      Changes introduced in version 1.13.3
    5.  
      Changes introduced in version 1.13
    6.  
      Folder Sync revision history
  2. Requirements for Folder Sync
    1.  
      Compatibility with Microsoft Exchange
    2.  
      Folder Sync Microsoft SQL Server requirements
    3.  
      Where to install Folder Sync
    4.  
      Requirements for the servers on which Folder Sync is installed
  3. Preparing the service and admin accounts for Folder Sync
    1.  
      Service account and administration account requirements for Folder Sync
    2.  
      Creating the Folder Sync service account
    3.  
      Preparing the administration account for Exchange 2016 or 2013
    4.  
      Preparing the administration account for Exchange 2010
    5.  
      Preparing the administration account for Exchange 2007
    6.  
      Preparing an administration account for Office 365
  4. Installing or upgrading Folder Sync
    1.  
      About installing or upgrading Folder Sync
    2.  
      Performing a new installation of Folder Sync
    3.  
      Upgrading from the Folder Sync 1.13 original release or later
    4.  
      Upgrading from Folder Sync 1.12
    5.  
      Upgrading from Folder Sync 1.11 or earlier versions
  5. Configuring the Folder Sync task
    1.  
      Configuring the settings for the Folder Sync task
    2.  
      Restarting the Folder Sync task
  6. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  7. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2. Viewing the All Mailboxes table
      1.  
        Contents of the All Mailboxes table
    3. Viewing the Folder Sync job list
      1.  
        Contents of the Folder Sync job list
    4. Viewing the Folder Sync Mailbox Report
      1.  
        Contents of the Folder Sync Mailbox Report
    5. Viewing the Folder Sync Status Report
      1.  
        Contents of the Folder Sync Status Report
    6.  
      Disabling or enabling Folder Sync from the Administration Console
    7.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  8. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

About this guide

This guide describes the Enterprise Vault.cloud Folder Sync 1.13 application, which provides mailbox folder synchronization to Personal.cloud for both on-premises Microsoft Exchange and Microsoft Office 365.

This guide describes how to:

  • Install and configure Folder Sync for on-premises Exchange, Office 365, or hybrid environments.

  • Use Folder Sync to perform and manage the replication of the mailbox folder structures to Personal.cloud.

  • Monitor the results of the folder synchronizations.

  • In hybrid configurations where you migrate mailboxes from on-premises Exchange to Office 365, how to monitor the migration of folder synchronization.

  • Troubleshoot issues with Folder Sync.

Prerequisite knowledge

Folder Sync should be installed, configured, and maintained by a qualified Microsoft Exchange Server or Office 365 administrator, as appropriate.

Table of Contents

  1. About Folder Sync
    1.  
      About this guide
    2.  
      About Folder Sync
    3.  
      About support for multiple instances of Folder Sync
    4.  
      Changes introduced in version 1.13.3
    5.  
      Changes introduced in version 1.13
    6.  
      Folder Sync revision history
  2. Requirements for Folder Sync
    1.  
      Compatibility with Microsoft Exchange
    2.  
      Folder Sync Microsoft SQL Server requirements
    3.  
      Where to install Folder Sync
    4.  
      Requirements for the servers on which Folder Sync is installed
  3. Preparing the service and admin accounts for Folder Sync
    1.  
      Service account and administration account requirements for Folder Sync
    2.  
      Creating the Folder Sync service account
    3.  
      Preparing the administration account for Exchange 2016 or 2013
    4.  
      Preparing the administration account for Exchange 2010
    5.  
      Preparing the administration account for Exchange 2007
    6.  
      Preparing an administration account for Office 365
  4. Installing or upgrading Folder Sync
    1.  
      About installing or upgrading Folder Sync
    2.  
      Performing a new installation of Folder Sync
    3.  
      Upgrading from the Folder Sync 1.13 original release or later
    4.  
      Upgrading from Folder Sync 1.12
    5.  
      Upgrading from Folder Sync 1.11 or earlier versions
  5. Configuring the Folder Sync task
    1.  
      Configuring the settings for the Folder Sync task
    2.  
      Restarting the Folder Sync task
  6. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  7. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2. Viewing the All Mailboxes table
      1.  
        Contents of the All Mailboxes table
    3. Viewing the Folder Sync job list
      1.  
        Contents of the Folder Sync job list
    4. Viewing the Folder Sync Mailbox Report
      1.  
        Contents of the Folder Sync Mailbox Report
    5. Viewing the Folder Sync Status Report
      1.  
        Contents of the Folder Sync Status Report
    6.  
      Disabling or enabling Folder Sync from the Administration Console
    7.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  8. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

About this guide

This guide describes the Enterprise Vault.cloud Folder Sync 1.13 application, which provides mailbox folder synchronization to Personal.cloud for both on-premises Microsoft Exchange and Microsoft Office 365.

This guide describes how to:

  • Install and configure Folder Sync for on-premises Exchange, Office 365, or hybrid environments.

  • Use Folder Sync to perform and manage the replication of the mailbox folder structures to Personal.cloud.

  • Monitor the results of the folder synchronizations.

  • In hybrid configurations where you migrate mailboxes from on-premises Exchange to Office 365, how to monitor the migration of folder synchronization.

  • Troubleshoot issues with Folder Sync.

Prerequisite knowledge

Folder Sync should be installed, configured, and maintained by a qualified Microsoft Exchange Server or Office 365 administrator, as appropriate.

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