Veritas NetBackup™ Virtual Appliance Documentation

If you use NetBackup OpsCenter, the information that displays for the NetBackup Virtual Appliance on the Appliance Hardware page does not apply. The collected hardware information displays as question marks or as error messages similar to the following:

No <part(s)> detected

All of this information can be disregarded.

The Settings > Alerts > CallHome Registration Show command is available in the NetBackup Virtual Appliance Shell Menu. However, the NetBackup Virtual Appliance is not currently supported for registration. Visit the MyAppliance portal to see the latest information about supported appliance models.

During system startup, some VCS-related error messages may occur and store in the LOGROOT/>OS>messages log file. You can use the Main > Support > Logs > Browse command to check the log file. Any messages that begin with VCS ERROR are irrelevant to the appliance software version 3.0 and you can safely ignore them. The following is an example message that may appear in the log file:

VCS ERROR V-16-1-11032 Registration failed.

An appliance self-test fails if the log in banner heading or a single line in the login banner message contains only the following text: ERROR:.

The appliance login banner is not retained after you upgrade the appliance software version. To work around this issue, run the LoginBanner Show command before the upgrade and copy the login banner text. After the upgrade, run the LoginBanner Set command and use the copied text to set the same login banner.

If you attempt to create appliance users from multiple sessions simultaneously, the user creation may fail. If this issue occurs, retry the user creation for any users that failed.

Windows 7/8.1 clients cannot automatically access the appliance CIFS shares. To work around this issue, run the following command from a Windows command prompt on the client:

net use /user:admin \\appliance-name *, where appliance-name is the fully qualified domain name (FQDN) of the appliance.

Enter your appliance administrator password at the prompt.

Once you have run this command, the client is able to access the CIFS shares.

If you use a network protocol analyzer like ManageEngine or Wireshark and have SNMP configured on the appliance, the TimeTicks field on the appliance SNMP traps is incorrect.

For this release of NetBackup Virtual Appliance, Replication Director (RD) restores do not support dynamic multi-pathing (DMP) when the appliance is used as a backup or a recovery host.

The functionality of Active Directory (AD) user names is inconsistent, as described in the following scenarios:

The Main > Settings > Security > Authentication > LDAP > Certificate set path name command in the NetBackup Virtual Appliance Shell Menu does not allow any certificate path names that contain dashes.

When you attempt to copy a software update to the share directory, do not initiate any other commands until the copy finishes. If you run a command during the copy process, you may see that the software update is listed and available. However, if you install that software update, it can fail.

If you receive an email stating "No license exists" during the initial configuration of a media server, you can safely disregard the email. The email is sent during host name configuration. The license key file is renamed when it is modified with the new host name, and the alert mechanism cannot locate the license temporarily. When the configuration completes, the license is set correctly. You can check the license key with the Main > Manage > License > List command in the NetBackup Virtual Appliance Shell Menu.

After the upgrade from version 3.1 to 3.1.1 is completed, you are not able to get the post-upgrade self-test result email alert. To check the post-upgrade self-test detail and result, view the logs under /log.