Important Update: Cohesity Products Documentation
All Cohesity product documentation are now managed via the Cohesity Docs Portal: https://docs.cohesity.com/HomePage/Content/home.htm. Some documentation available here may not reflect the latest information or may no longer be accessible.
Veritas NetBackup™ Appliance Troubleshooting Guide
About contacting Technical Support
The Technical Support website has a wealth of information that can help you solve NetBackup Appliance problems. You can access Technical Support at the following URL:
When you report an issue to Support, keep the following information at hand:
Locate and note the serial number of your appliance, storage devices, and switches as applicable.
Refer to the appliance error message documentation and confirm the recommended action.
See Error messages displayed during initial configuration.
See Error messages displayed on the NetBackup Appliance Web Console.
See Error messages displayed on the NetBackup Appliance Shell Menu.
See NetBackup status codes applicable for NetBackup Appliance.
Gather device logs using the Datacollect command.
Ensure that Call Home is enabled and the proxy settings provided are correct. You can use the Settings > Notification > Alert Configuration from the NetBackup Appliance Web Console to apply the Call Home settings.