Enterprise Vault Event 8390 Errors - Troubleshooting Digest

  • Modified Date:
  • Article ID:000070805


To troubleshoot Event ID 8390 errors within Enterprise Vault (EV), use the table below to locate your specific error message and the information on how to resolve the error.
Examples of the unique error message that can be displayed include:

  • RPC Server Unavailable
  • Hierarchy Inversion
  • Unspecified Error
  • General Access Denied
  • SQL Database Deadlock
  • Privileges Referenced Assigned Caller
  • Ran Out Memory
  • Synchronization Fail  
  • Unspecified Error
  • Exchange Provisioning Task Failure
  • Name Directory Machine Cannot be Blank
  • Operation Identifier not Valid
  • Migrator Server
  • The specified module could not be found
  • The procedure number is out of range
  • Not enough server storage is available to process this command
  • A server error has occured

Match the unique error message displayed in the second sentence of the description to the article in the table below.
For example:

Description: The EnterpriseVault.DirectoryConnection object reported an error.
The RPC Server is Unavailable



Event 8390 DescriptionArticle
The RPC server is unavailable - 0x800706baTECH202843
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion) - 0xC0041BF0TECH162185
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion) - Public Folders - 0xC0041BF0TECH177346
Unspecified Error - PST RestoreTECH202253
Unspecified Error - 0x80004005TECH203126
General Access Denied Error - EV Microsoft ExchangeTECH202698
General Access Denied Error - Discovery AcceleratorTECH152347
Access is Denied - EV SharePointTECH214725
The SQL database server detected a deadlock while accessing the Vault DatabaseTECH202995
Not All Privileges Referenced are Assigned to the CallerTECH203254
Ran Out of Memory - 0x800700eTECH202918
Ran Out of Memory - 0xc0041c0eTECH66255
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion) - Sync failingTECH158043
Continuing will cancel the connections - Exchange Provisioning Task failsTECH54900
The Operation Identifier is not Valid - 0x800710ddTECH142981
The error code was 0x80040e14 CDirectoryConnectionObject::UpdateIndexLocationBackUpModeTECH203261
Error [0x80040e14] {CDirectoryConnectionObject::GetArchiveOrArchiveFolderSecurity}TECH200475
The specified module could not be found. Internal references: Error [0x8007007e] - Accelerator Searches fails with Enterprise Vault APITECH185275
0x80131600 Internal references: Error [0x80131600] - Integrated Search access fails from Lotus NotesTECH207790
The procedure number is out of range. Internal references: Error [0x800706d1] {CDirectoryConnectionObject::EnumIndexVolumeSetsByArchiveEx}TECH191504
Not enough storage is available to process this commandTECH67524
Unspecified error - Server error has occurred when manually archivingTECH196413


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