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Event ID 8390 The EnterpriseVault.DirectoryConnection Object reported an error General Access Denied error in the Discovery Accelerator event log

Article: 100004870
Last Published: 2015-01-07
Ratings: 0 0
Product(s): Enterprise Vault
Problem

 

During a Discovery Accelerator (DA) Export the Info Status continues to show Processing... and never finishes.

The Discovery Accelerator (DA) event log entries are found:

  • Event ID: 8390 The EnterpriseVault.DirectoryConnection Object reported an error General Access Denied 
  • Event ID: 158 APP AS - Customer ID: -1 - Error in customers synchronising thread. System.Data.SqlClient.SqlException: Login failed for user '(null)'. Reason: Not associated with a trusted SQL Server connection.  

 

Error Message Event ID 8390 The EnterpriseVault.DirectoryConnection Object reported an error. General Access Denied.Cause

 The Enterprise Vault Directory service (and possibly all other Enterprise Vault services) is stopped.

Solution

 Event ID: 8390 

  1. Start the Enterprise Vault Directory service.
  2. Confirm that there are no more Event ID 8390 entries in the Discovery Accelerator event log.

 Note: Check to ensure that all other Enterprise Vault services are started, too.

Event ID: 158 

  1. Log onto the Compliance Accelerator (CA) or Discovery Accelerator (DA) server as the Vault Service Account (VSA).
  2. Open the Services application.
  3. Select the Enterprise Vault Accelerator Manager Service.
  4. Open the Properties of the Enterprise Vault Accelerator Manager Service (EVAMS).
  5. Click on the Log On tab.
  6. Type in the password for the Vault Service Account and confirm the password.
  7. Click OK.
  8. Restart the EVAMS.
  9. Confirm that there are no more Event ID 158 entries in the Discovery Accelerator event log.

Note: See also, Event ID: 158 generated in the Enterprise Vault Event Log every 10 minutes (veritas.com)

 

 

 

 

Applies To

 Discovery Accelerator 8 SP4

IMPORTANT: Do not edit this content in Information ManagerInternal Notes

 

The content of this document is referenced in an Enterprise Vault Digest. Do not make changes to this article. If you would like changes to be made to this content, use the Information Manager feedback feature. Alternatively, you can send an e-mail to the owner or the Enterprise Vault Knowledge Management team DL-CS-KM.

Self Help PTI - active content project - 12-29-2014 This article has been moved to INTERNAL ONLY
 

 

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