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Accelerator Searches fail with errors when the Enterprise Vault API is installed on the Accelerator Server

Article: 100026801
Last Published: 2018-12-05
Ratings: 0 0
Product(s): Enterprise Vault

Problem

When the Enterprise Vault (EV) API is installed on the Accelerator Server, Accelerator Searches may fail with errors referencing the Enterprise Vault (EV) Index Volumes, Vault Stores, connectivity to EV, or missing files. Examples of these errors are logged in the Enterprise Vault Event Logs on the Accelerator Server are listed below.

Error Message

[Log Name: Symantec Enterprise Vault]

Source: Accelerator Service Processor
Event ID: 93
Level: Error
Description:
APP AT - Customer ID: X - An error occurred while updating Vaults for Vault Store: ID=1 KVS ID: 1BCC7C1596357BE458ECB20A2F02932C21210000evsite..com.. System.IO.FileNotFoundException: Schema update failed: class in poss-superiors does not exist.
 
Log Name: Symantec Enterprise Vault
Source: Accelerator Service Processor
Event ID: 481
Level: Error
Description:
APP AT - Customer ID: X - An unspecified error occurred during registration to EV: System.IO.FileNotFoundException: The specified module could not be found. (Exception from HRESULT: 0x8007007E)
   at KVS.EnterpriseVault.Interop.DirectoryConnectionObjectClass.AddVaultInterest(String DirectoryComputerNameOrEntryId, String consumerGUID, String vaultInterestXML, String& pResultXML, Int32& pError)
   at KVS.Accelerator.Application.ArchiveRegistrationEV.AddArchiveInterest(String DirectoryComputerNameOrEntryId, Guid ConsumerGUID, String XML)
   at KVS.Accelerator.Application.ArchiveRegistration.CommitRegistration(String DirectoryServer, Guid ConsumerID, List`1 Archives, RegistrationCommand command)
V-437-93
 

[Log Name: Symantec Enterprise Vault]
Source: Enterprise Vault
Event ID: 7264
Level: Error
Description:
Abnormal error occurred
Error: Type mismatch. (0x80020005)
Reference: CIndexEntityInfoBase::LoadFromDirectory
Index: ...
Info: EM/ce
V-437-7264
 

[Log Name: Symantec Enterprise Vault]
Source: Enterprise Vault
Event ID: 8390
Level: Error
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
The specified module could not be found.
Internal references:
Error [0x8007007e]
V-437-8390
 
 
[Log Name: Symantec Enterprise Vault]
Source: Enterprise Vault
Event ID: 8392
Level: Error
Description:
The EnterpriseVault.DirectoryVault object reported an error.
The search flags for the attribute are invalid. The ANR bit is valid only on attributes of Unicode or Teletex strings.
V-437-8392

Cause

This issue is seen when the EV API is installed on the Accelerator Server, instead of the full EV Binary files. The Accelerators rely on EV Indexing to perform Searches and require certain EV files be installed on the Accelerator Server to allow communication with the EV Indexing Server(s). The most common method of accomplishing this is to install the EV Binary files, also known as EV Binaries, on the Accelerator Server.

Solution

Uninstall the EV API and install the EV Binaries. On the Accelerator Server logged in as the Vault Service Account (VSA):


- Stop and Disable the EV Accelerator Manager Service (EVAMS).
- Uninstall the EV API files.
- Install the full EV Binary Files:
--- Run the EV Server installation that matches the version and service pack of EV on the EV Server(s).
--- Follow the prompts to install EV and reboot as prompted.
--- At the "Installation complete. The InstallShield Wizard has successfully installed Enterprise Vault. Click Finish to exit the wizard." screen, uncheck the 'Show configuration information' or 'Show information on configuring installed components' box and click on Finish.
--- Reboot as prompted.
--- If a Cumulative HotFix (CFH) or Release Update (RU) is installed on the EV indexing / storage server(s), install that same release on the Accelerator Server.
--- Reboot the server again as prompted.
- Start the EVAMS.

The Accelerator Searches can now be re-run and should not log these errors.

 

 

References

UMI : V-437-8390 UMI : V-437-93 UMI : V-437-481 UMI : V-437-7264 UMI : V-437-8392

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